AJ

1. Communauté
2. Support Forum
3. How to cancel my Box account

Hi Lena, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support...

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• AJ
• 28 novembre 2022 07:11
• 0 vote

1. Communauté
2. Support Forum
3. Lost my documents - In My Private Account

Hi Olle, Welcome to the Box Community! I'm happy to help. Are you not able to see these files when logging in to your Box account? I suggest that you login using the correct Box credentials through...

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• AJ
• 28 novembre 2022 07:04
• 0 vote

1. Communauté
2. Support Forum
3. Missing files and folder

Hi there, Welcome to the Box Community! I'm happy to help. Are you the owner of these files or a collaborator ( Shared files ). If you have not deleted them and if this is a shared folder you are c...

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• AJ
• 28 novembre 2022 06:51
• 0 vote

1. Communauté
2. Support Forum
3. Missing Files~!

Hi Stephen, Welcome to the Box Community! I'm happy to help. Are you pertaining to the files in your Box Tools? (Box Sync/Box Drive). Are you logged in to your Box account through the webapp and no...

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• AJ
• 28 novembre 2022 06:34
• 0 vote

1. Communauté
2. Support Forum
3. Primary Email Change

Hi Geoff, Welcome to the Box Community! I'm happy to help. Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, you ...

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• AJ
• 28 novembre 2022 06:12
• 0 vote

1. Communauté
2. Support Forum
3. Box Business planにUpgradeしようとして入力フォームに入力したがエラーがでる

Hi Morio, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 28 novembre 2022 06:03
• 0 vote

1. Communauté
2. Support Forum
3. I made my account with wrong e-mail address

Hi Hoshino, Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble with the .account This will require our Billing Team to work directly with you at billing@box.com or...

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• AJ
• 28 novembre 2022 05:57
• 0 vote

1. Communauté
2. Support Forum
3. Storage Tool that bills for usage is purposely showing 1,000 x's more size used

Hi Oddeoh, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 28 novembre 2022 05:40
• 0 vote

1. Communauté
2. Support Forum
3. Missing Files and Folders

Hi Evan, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2742832. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 28 novembre 2022 05:14
• 0 vote

1. Communauté
2. Support Forum
3. how to add more GB to existing account

Hi Marolynne, Welcome to the Box Community! I'm happy to help. If you would like to upgrade and receive a quote on our Enterprise plan, please contact the Box Sales team by emailing sales@box.com o...

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• AJ
• 28 novembre 2022 05:02
• 0 vote