AJ

1. Communauté
2. Support Forum
3. Failing to Sync and connect back to Box on Mac

Hi Elliot, Welcome to the Box Community! I'm happy to help. Check with the file owner Box Sync’s functions are also dependent on the quota eligibility of the file owner. The maximum file size limit...

• Afficher le commentaire
• AJ
• 10 novembre 2022 17:31
• 0 vote

1. Communauté
2. Support Forum
3. Storage is incorrect

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 10 novembre 2022 17:09
• 0 vote

1. Communauté
2. Support Forum
3. User Account Not Working

Hi Rich, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

• Afficher le commentaire
• AJ
• 10 novembre 2022 17:03
• 0 vote

1. Communauté
2. Support Forum
3. Wrong name associated with an email address

Hi Jeff, Welcome to the Box Community! I'm happy to help. Sometimes confusion gets along the way and I suggest that you use the correct email address for the invitation. Also, need to find out how ...

• Afficher le commentaire
• AJ
• 10 novembre 2022 17:01
• 0 vote

1. Communauté
2. Support Forum
3. Used storage is 8.3 GB/10 GB when I have emptied all folders

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 10 novembre 2022 16:53
• 0 vote

1. Communauté
2. Support Forum
3. BOX Content Explorer having error like "A network error has occurred while trying to load."

Hi Vivek, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2729430. Please reach out if there’s anything else we can assist with! Best,

• Afficher le commentaire
• AJ
• 9 novembre 2022 16:06
• 0 vote

1. Communauté
2. Support Forum
3. Is there any event in BOX content explorer, we can trigger when error occurs

Hi Vivek, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2729430. Please reach out if there’s anything else we can assist with! Best,

• Afficher le commentaire
• AJ
• 9 novembre 2022 16:03
• 0 vote

1. Communauté
2. Support Forum
3. How to add files to IBM

Hi there, Welcome to the Box Community! I'm happy to help. Did you receive this mail as an invitation to collaborate to a folder from IBM? Did you accept the invitation so that you can be part of t...

• Afficher le commentaire
• AJ
• 9 novembre 2022 15:56
• 0 vote

1. Communauté
2. Support Forum
3. LOST FILES AFTER UNSYNCING

Hi Thom, Welcome to the Box Community! I'm happy to help. It looks like you are moving files out of their Box Sync folder and onto your computer. This is causing Box to register this as a deletion....

• Afficher le commentaire
• AJ
• 9 novembre 2022 15:44
• 0 vote

1. Communauté
2. Support Forum
3. Free space on my box account

Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

• Afficher le commentaire
• AJ
• 9 novembre 2022 15:34
• 0 vote