AJ

1. Communauté
2. Support Forum
3. Change Company Name on Business Account

Hi there, Welcome to the Box Community! I'm happy to help. Can you please go to your Box Admin console> Enterprise Settings> Custom Setup > Company Profile.  This will NOT update your company's nam...

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• AJ
• 25 avril 2023 23:34
• 0 vote

1. Communauté
2. Support Forum
3. Storage Reset Please

Hi Tim, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 25 avril 2023 20:50
• 0 vote

1. Communauté
2. Support Forum
3. 17a-4 Letters

Hi Janelle, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2837653. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 18 avril 2023 14:40
• 0 vote

1. Communauté
2. Support Forum
3. Over Charge my Amex Card

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 18 avril 2023 14:30
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit is incorrect

Hi Dominic, Welcome to the Box Community! I'm happy to help. Since you are a managed user I suggest that you contact your Box admin to provide you the necessary storage for this account.  Best,

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• AJ
• 18 avril 2023 14:09
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect used size on my Box account

Hi José, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 18 avril 2023 13:36
• 0 vote

1. Communauté
2. Support Forum
3. Used storage does not decrease from "10.0 GB/10.0 GB

Hi Takuya, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 18 avril 2023 13:12
• 0 vote

1. Communauté
2. Support Forum
3. Data Storage issue

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 13 avril 2023 16:54
• 0 vote

1. Communauté
2. Support Forum
3. Capacity does not decrease even after deleting data.

Hi Jamie, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2835651. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 13 avril 2023 16:38
• 0 vote

1. Communauté
2. Support Forum
3. Data Storage issue

Hi Vibha, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 13 avril 2023 16:29
• 0 vote