AJ

1. Communauté
2. Support Forum
3. Deleted Files/Folder

Hi Tobey, Welcome to the Box Community! I'm happy to help. Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item a...

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• AJ
• 2 novembre 2022 21:39
• 0 vote

1. Communauté
2. Support Forum
3. Folders suddenly disappeared

Hi Dianne, Welcome to the Box Community! I'm happy to help. Why are some files missing? I didn't delete them. All users collaborating on a collaborative folder who have an Editor access level or ab...

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• AJ
• 1 novembre 2022 20:56
• 0 vote

1. Communauté
2. Support Forum
3. Cancelling my account twice now

Hi Kelly, Welcome to the Box Community! I’m happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 1 novembre 2022 20:51
• 0 vote

1. Communauté
2. Support Forum
3. 日本語のサポートを受けたい場合は、どうすればよいのですか？

Hi there, Welcome to the Box Community! I'm happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be...

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• AJ
• 1 novembre 2022 20:34
• 0 vote

1. Communauté
2. Support Forum
3. Storage displays improperly (known issue?)

Hi Alex, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 1 novembre 2022 20:32
• 0 vote

1. Communauté
2. Support Forum
3. Cannot add additional email to change primary email address

Hi Bob, Welcome to the Box Community! I'm happy to help. Have you gone trying using another web browser and/or internet connection to isolate the issue? Please try the following preliminary trouble...

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• AJ
• 1 novembre 2022 20:28
• 0 vote

1. Communauté
2. Support Forum
3. Box on Mac OS will sync single files but not folders

Hi Dan, Welcome to the Box Community! I'm happy to help. Would this be on Box Drive or Box Sync? Here is a list of links that will help and guide you with these Box Tools troubleshooting. https://s...

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• AJ
• 31 octobre 2022 20:10
• 0 vote

1. Communauté
2. Support Forum
3. Need to reduce license count to 1

Hi Ryan, Welcome to the Box Community! I'm happy to help. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,

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• AJ
• 31 octobre 2022 19:17
• 0 vote

1. Communauté
2. Support Forum
3. Account conflict

Hi Kazuhiko, Welcome to the Box Community! I'm happy to help. It would be impossible to create another Box account using the same email even if the account is active or deactivated since this is st...

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• AJ
• 31 octobre 2022 19:13
• 0 vote

1. Communauté
2. Support Forum
3. No space, no files

Hi All, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 31 octobre 2022 18:56
• 0 vote