AJ

1. Communauté
2. Support Forum
3. why there is no options that I can directly change my plan?

Hi Hao, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808...

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• AJ
• 31 octobre 2022 18:50
• 0 vote

1. Communauté
2. Support Forum
3. access to my files

Hi there, Welcome to the Box Community! I'm happy to help. We can't see what device has accessed to the files. Please check this article from put Box Product Support page about "Notifications". htt...

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• AJ
• 31 octobre 2022 18:49
• 0 vote

1. Communauté
2. Support Forum
3. Need to update my email address ...

Hi Tricia, Welcome to the Box Community! I'm happy to help. Here, you'll see your default email address, as well as any additional email addresses you've added to your account. In this section, you...

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• AJ
• 31 octobre 2022 18:40
• 0 vote

1. Communauté
2. Support Forum
3. Free space not accurate - can support please run script?

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 31 octobre 2022 18:19
• 0 vote

1. Communauté
2. Support Forum
3. storage reset

Hi there, I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console> Account Settings>Account> A...

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• AJ
• 31 octobre 2022 18:13
• 0 vote

1. Communauté
2. Support Forum
3. Account states over limit, but it's counting files from someone else's shared folder

Hi Jesica, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 31 octobre 2022 18:10
• 0 vote

1. Communauté
2. Support Forum
3. Syncing for Web to Mac Desktop

Hi Sarah, Welcome to the Box Community! I'm happy to help. Can you try to quit or exit the Box Sync application from your menu bar/ system tray and start the app again?  If that doesn't work, try l...

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• AJ
• 28 octobre 2022 22:03
• 0 vote

1. Communauté
2. Support Forum
3. Unable to upload small videos + photos

Hi Philip, Welcome to the Box Community! I'm happy to help. Does the same behavior happen as well after using the "Upload" button and by "dragging and dropping" the files in Box? To confirm the fil...

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• AJ
• 28 octobre 2022 21:18
• 0 vote

1. Communauté
2. Support Forum
3. Collaborator Issue Moving Folders

Hi Katie, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2726352. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 28 octobre 2022 20:46
• 0 vote

1. Communauté
2. Support Forum
3. Andy

Hi Andy, Welcome to the Box Community! I'm happy to help. I can see that you are trying to add an email and switch the new one as the primary but it is saying it is unconfirmed. Have you checked th...

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• AJ
• 28 octobre 2022 20:43
• 0 vote