AJ

1. Communauté
2. Support Forum
3. Can you please take me off box.com

Hi Allen, Welcome to the Box Community! I'm happy to help. I apologize if my response created any confusion. It’s my understanding that you’d like to generally unsubscribe. We’re working to honor y...

• Afficher le commentaire
• AJ
• 24 octobre 2022 17:50
• 0 vote

1. Communauté
2. Support Forum
3. I need help to clean my box storage

Hi Sergio, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

• Afficher le commentaire
• AJ
• 24 octobre 2022 17:37
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset required

Hi Suppawit, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

• Afficher le commentaire
• AJ
• 24 octobre 2022 17:34
• 0 vote

1. Communauté
2. Support Forum
3. The space reported is not correct

Hi Rodolfo, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

• Afficher le commentaire
• AJ
• 24 octobre 2022 17:20
• 0 vote

1. Communauté
2. Support Forum
3. Folders and Files Disappeared!!

Hi Robin, Welcome to the Box Community! I'm happy to help. If you believe that there are files missing from your Box account, or if you've deleted files by accident, there are a few ways you can re...

• Afficher le commentaire
• AJ
• 24 octobre 2022 16:48
• 0 vote

1. Communauté
2. Support Forum
3. Billing Issue

Hi Erin, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 080...

• Afficher le commentaire
• AJ
• 24 octobre 2022 15:35
• 0 vote

1. Communauté
2. Support Forum
3. My account shows incorrect storage data

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 24 octobre 2022 15:31
• 0 vote

1. Communauté
2. Support Forum
3. Make payment

Hi Megan, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Billing Team at billing@box.com or call 0808 189 0504. You may want to check this article from our Box...

• Afficher le commentaire
• AJ
• 24 octobre 2022 15:28
• 0 vote

1. Communauté
2. Support Forum
3. Request to run  script to fix the file size count

Hi Tamzid, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

• Afficher le commentaire
• AJ
• 24 octobre 2022 15:16
• 0 vote

1. Communauté
2. Support Forum
3. Storage stated as full by Box - but I made it empty

Hi Frederic, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

• Afficher le commentaire
• AJ
• 24 octobre 2022 15:04
• 0 vote