AJ

1. Communauté
2. Support Forum
3. File size upload error for 393mb file

Hi there, Welcome to the Box Community! I'm happy to help. To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and cho...

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• AJ
• 24 octobre 2022 14:57
• 0 vote

1. Communauté
2. Support Forum
3. PGCE Mentor Can't Access BOX when he clicks 'accept' in my email invite

Hi Katie, Welcome to the Box Community! I'm happy to help. Since this issue only occurs when invited collaborators trying to access the link. Please have the user try the following preliminary trou...

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• AJ
• 21 octobre 2022 19:16
• 0 vote

1. Communauté
2. Support Forum
3. Lost Authenticator Setting

Hi Scott, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 21 octobre 2022 19:03
• 0 vote

1. Communauté
2. Support Forum
3. Files are not syncing on Mac OS

HI Deborah, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2720747. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 20 octobre 2022 22:23
• 0 vote

1. Communauté
2. Support Forum
3. Transferred ownership of folder and now over 2000 files are missing

Hi Lisa, Welcome to the Box Community! I’m happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

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• AJ
• 20 octobre 2022 22:20
• 0 vote

1. Communauté
2. Support Forum
3. Syncing files onto a NAS system

Hi Robert, Welcome to the Box Community! I’m happy to help. The first issue is Box Sync only supports syncing a total of 100,000 files and up to 100GB to ensure best performance and does not suppor...

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• AJ
• 20 octobre 2022 17:07
• 0 vote

1. Communauté
2. Support Forum
3. Billing issue was resolved, Boxed files still unable to access.

Hi Eric, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

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• AJ
• 20 octobre 2022 16:48
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect file storage

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 20 octobre 2022 16:31
• 0 vote

1. Communauté
2. Support Forum
3. wrong storage capacity

Hi D Kanbe, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 20 octobre 2022 16:27
• 0 vote

1. Communauté
2. Support Forum
3. [MAJOR ISSUE] Still Experiencing Much-Slower Than Usual Upload Times (from Major Issue reported today)

Hi Robert, Welcome to the Box Community! I'm happy to help. It appears that there was a recent issue in Box that our engineering found in uploading files in Box. We have confirmed that the issue ha...

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• AJ
• 19 octobre 2022 22:28
• 0 vote