AJ

1. Communauté
2. Support Forum
3. Please recount the storage

Hi there, I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console> Account Settings>Account> A...

• Afficher le commentaire
• AJ
• 19 octobre 2022 22:26
• 0 vote

1. Communauté
2. Support Forum
3. Can not access BOX from my desk top

Hi there, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead...

• Afficher le commentaire
• AJ
• 19 octobre 2022 20:18
• 0 vote

1. Communauté
2. Support Forum
3. Received Box Invite - Joined Box - Cannot see Invitee's File

Hi Tony, Welcome to the Box Community! I'm happy to help. Can you please try clearing your cache and cookies and try logging in to your Box account using your Box credentials through this link? htt...

• Afficher le commentaire
• AJ
• 19 octobre 2022 20:12
• 0 vote

1. Communauté
2. Support Forum
3. About the problem that files/folders cannot be uploaded

Hi All, Welcome to the Box Community! I'm happy to help. It appears that there was a recent issue in Box that our engineering found in uploading files in Box. We have confirmed that the issue has b...

• Afficher le commentaire
• AJ
• 19 octobre 2022 19:54
• 0 vote

1. Communauté
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Muhammed, Welcome to the Box Community! I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created ...

• Afficher le commentaire
• AJ
• 19 octobre 2022 19:30
• 0 vote

1. Communauté
2. Support Forum
3. Received A Link and When Clicked Says Cannot Find Page

Hi Vanessa, Welcome to the Box Community! I'm happy to help. The error message: "Oops! We can't seem to find the page you're looking for." could be from the invite to collaborate. If a user is inv...

• Afficher le commentaire
• AJ
• 19 octobre 2022 19:22
• 0 vote

1. Communauté
2. Support Forum
3. Can't access account

Hi there, Welcome to the Box Community! I'm happy to help. Are you able to reset you password? You can also check the instructions here: https://support.box.com/hc/en-us/articles/360044195593-Reset...

• Afficher le commentaire
• AJ
• 19 octobre 2022 19:02
• 0 vote

1. Communauté
2. Support Forum
3. storage issue

Hi Monique, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

• Afficher le commentaire
• AJ
• 19 octobre 2022 18:02
• 0 vote

1. Communauté
2. Support Forum
3. How to transfer box notes ownership if owner is leaving the company?

Hi Xian XU, Welcome to the Box Community! I'm happy to help. You can check it the original owner is still part of the collaboration by highlighting the folder. On the right pane would show the list...

• Afficher le commentaire
• AJ
• 19 octobre 2022 17:39
• 0 vote

1. Communauté
2. Support Forum
3. my box says 3 gb used while there are no files in it

Hi Arjen, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 19 octobre 2022 16:28
• 0 vote