AJ

1. Communauté
2. Support Forum
3. please free up my unused space

Hi there, Welcome to the Box Community! I'm happy to help.. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 19 octobre 2022 16:15
• 0 vote

1. Communauté
2. Support Forum
3. Is our email on the suppression list?

Hi there, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2718846. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 19 octobre 2022 15:22
• 0 vote

1. Communauté
2. Support Forum
3. Different links are pointing back to the same mp4 file

Hi Lindie, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahea...

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• AJ
• 17 octobre 2022 16:35
• 0 vote

1. Communauté
2. Support Forum
3. Storage reset

Hi Stacy, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 17 octobre 2022 15:57
• 0 vote

1. Communauté
2. Support Forum
3. installation

Hi Bakos, Welcome to the Box Community! I'm happy to help. Create the parent folder where you want the Box Drive folder to display -- for example, C:\ or C:\Cloud or D:\This\Is\A\Folder When...

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• AJ
• 17 octobre 2022 15:54
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect usage

Hi Lexa, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 17 octobre 2022 15:37
• 0 vote

1. Communauté
2. Support Forum
3. CANCEL MY ACCOUNT

Hi Edgar, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Suppor...

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• AJ
• 17 octobre 2022 14:44
• 0 vote

1. Communauté
2. Support Forum
3. Restore deleted files

Hi Michelle, Welcome to the Box Community! I'm happy to help. Is the content in your trash? Deleted items can be retrieved from your trash. The Trash is located under Bin-- you can also review this...

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• AJ
• 17 octobre 2022 14:38
• 0 vote

1. Communauté
2. Support Forum
3. Files won't sync

Hi Prix, Welcome to the Box Community! I'm happy to help. Have you gone marking the files for sync? https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync Here is a lin...

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• AJ
• 17 octobre 2022 14:20
• 0 vote

1. Communauté
2. Support Forum
3. Box Support Contact

Hi Danica, Thanks for getting back. You can check this by going to your Box console> Account Settings>Account> Account Details. Best,

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• AJ
• 17 octobre 2022 14:11
• 0 vote