AJ

1. Communauté
2. Support Forum
3. Please run script to reset storage

Hi Evan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 10 octobre 2022 13:36
• 0 vote

1. Communauté
2. Support Forum
3. Deleting a file or folder

Hi Laiyin, Welcome to the Box Community! I'm happy to help. I'm sorry but phone support is only available for business accounts and higher. Have you tried clicking the ellipsis on the right pane of...

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• AJ
• 7 octobre 2022 23:08
• 0 vote

1. Communauté
2. Support Forum
3. Missing folders, files etc.

Hi Jude, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2711657. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 6 octobre 2022 20:58
• 0 vote

1. Communauté
2. Support Forum
3. No storage space even though nothing is in my box

Hi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to yo...

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• AJ
• 6 octobre 2022 20:29
• 0 vote

1. Communauté
2. Support Forum
3. support on monterey os

Hi Doron, Welcome to the Box Community! I'm happy to help. Are you using Box Drive or Box Sync? Below are links where you can check and follow the steps to install our Box Tools correctly. https://...

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• AJ
• 5 octobre 2022 15:48
• 0 vote

1. Communauté
2. Support Forum
3. Wrong total storage used

Hi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to yo...

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• AJ
• 5 octobre 2022 15:37
• 0 vote

1. Communauté
2. Support Forum
3. 2FA for every login

Hi Alexa, Welcome to the Box Community! I'm happy to help. 2-step verification requires a security code to access Box from a new device. After the initial successful login, Box will remember the br...

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• AJ
• 5 octobre 2022 15:31
• 0 vote

1. Communauté
2. Support Forum
3. So I guess Box does not offer any support anymore?

Hi Deonte, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahea...

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• AJ
• 5 octobre 2022 15:00
• 0 vote

1. Communauté
2. Support Forum
3. Can no longer send a shared link

Hi Zakiya, Welcome to the Box Community! I'm happy to help. I would like you to check on his article from our Box Product Support page about " Shared links". Please follow the steps in this article...

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• AJ
• 5 octobre 2022 14:58
• 0 vote

1. Communauté
2. Support Forum
3. No longer have access to email and can’t log in

Hi there, Welcome to the Box Community! I'm happy to help. If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP...

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• AJ
• 5 octobre 2022 14:49
• 0 vote