AJ

1. Communauté
2. Support Forum
3. Folders shared with me not showing up in sync

Hi there, Welcome to the Box Community! I’m happy to help. I suggest that you check this link from our Box Product Support page and follow the steps in syncing files. https://support.box.com/hc/en-...

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• AJ
• 4 octobre 2022 22:38
• 0 vote

1. Communauté
2. Support Forum
3. How do I consolidate two separate accounts one is paid enterprise and other free account

Hi Arman, Welcome to the Box Community! I'm happy to help. Every Box account should have 1 primary email and consolidating 2 Box accounts in to one cannot be done. It should remain separate. Phone ...

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• AJ
• 4 octobre 2022 22:27
• 0 vote

1. Communauté
2. Support Forum
3. Storage usage is incorrect

Hi there, Welcome to the Box Community! I’m happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 4 octobre 2022 22:19
• 0 vote

1. Communauté
2. Support Forum
3. Email Authentication Link takes me to blank screen

Hi Tracy, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead...

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• AJ
• 4 octobre 2022 22:15
• 0 vote

1. Communauté
2. Support Forum
3. Email Suppression

Hi Abigail, Welcome to the Box Community! I'm happy to help. I've investigated our email server logs and it looks like the address is correctly receiving messages from our email server and was alre...

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• AJ
• 3 octobre 2022 22:13
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor Authentication

Hi Marguerite, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ...

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• AJ
• 3 octobre 2022 21:54
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage

Hi Acutbal, Welcome to the Box Community! I’m happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 3 octobre 2022 21:52
• 0 vote

1. Communauté
2. Support Forum
3. Uploads Fail

Hi Bob, Welcome to the Box Community! I’m happy to help. I believe the issue is most likely a desktop-level firewall on the computer unable to upload. We should be able to fix this by configuring y...

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• AJ
• 3 octobre 2022 21:48
• 0 vote

1. Communauté
2. Support Forum
3. Valor usado erroneo

Hi, Welcome to the Box Community! I'm happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be bette...

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• AJ
• 3 octobre 2022 21:43
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Storage

Hi Alex, Welcome to the Box Community! I'm happy to help. I went ahead and recalculated your storage usage count and should be seeing the updated count. Best,

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• AJ
• 3 octobre 2022 15:02
• 0 vote