AJ

1. Communauté
2. Support Forum
3. Storage space error

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 26 septembre 2022 19:47
• 0 vote

1. Communauté
2. Support Forum
3. Unable to connect to Box - Request_error

Hi Gonzalo, Welcome to the Box Community! I’m happy to help. Can you try to reset your Box Drive app by following the instruction below please: 1. Quit Box Drive if it's currently running.2. Open a...

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• AJ
• 23 septembre 2022 21:37
• 0 vote

1. Communauté
2. Support Forum
3. Storage Size Error

Hi there, Welcome to the Box Community! I’m happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 23 septembre 2022 21:32
• 0 vote

1. Communauté
2. Support Forum
3. Box Support

Hi Ranee, Welcome to the Box Community! I’m happy to help. Phone support is only available for business accounts and higher. If you can’t access the email address associated with the Box account, w...

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• AJ
• 23 septembre 2022 21:29
• 0 vote

1. Communauté
2. Support Forum
3. Change email address

Hi there, Welcome to the Box Community! I'm happy to help. Free users will need to add or "Link Personal Email" to be able to change your primary email address in Box.   To add an email address: C...

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• AJ
• 23 septembre 2022 21:22
• 0 vote

1. Communauté
2. Support Forum
3. Storage size is not reflecting correctly in admin panel

Hi Pavan, Welcome to the Box Community! I’m happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 23 septembre 2022 21:20
• 0 vote

1. Communauté
2. Support Forum
3. HELP - have remote apt later today and doc can't see anything in folder I shared!

HI Jana, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

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• AJ
• 23 septembre 2022 21:16
• 0 vote

1. Communauté
2. Support Forum
3. How do I add a second login to the Box Sync app on a Mac?

Hi David, Welcome to the Box Community! I'm happy to help. I understand that we can't merge 2 Box accounts and the best we can do is to make yourself a collaborator to your other account so that yo...

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• AJ
• 22 septembre 2022 17:28
• 0 vote

1. Communauté
2. Support Forum
3. Box holder

Hi Sunil, Welcome to the Box Community! I'm happy to help. Our Product team is constantly looking for ways to improve Box based on user feedback. You can be certain that we appreciate comments like...

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• AJ
• 22 septembre 2022 16:59
• 0 vote

1. Communauté
2. Support Forum
3. I'm trying to setup 2FA SMS and it's saying phone number invalid

Hi Ray, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check ...

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• AJ
• 22 septembre 2022 14:59
• 0 vote