AJ

1. Communauté
2. Support Forum
3. Please run script to reset storage

Hi Evan, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 22 septembre 2022 14:42
• 0 vote

1. Communauté
2. Support Forum
3. Ocado Retail Supplier Communications invited you to collaborate in a folder

Hi Sally, Welcome to the Box Community! I'm happy to help. I checked your Box account using this email and can't locate the folder that was shared to you. This means that either you haven't accepte...

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• AJ
• 22 septembre 2022 14:34
• 0 vote

1. Communauté
2. Support Forum
3. can't upgrade

Hi Go, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 ...

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• AJ
• 22 septembre 2022 14:29
• 0 vote

1. Communauté
2. Support Forum
3. Strange Email

Hi Flavia, Welcome to the Box Community! I'm happy to help. I suggest that you check login activity list in your Box account by going to Account Settings> Security to monitor details on each access...

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• AJ
• 21 septembre 2022 15:16
• 0 vote

1. Communauté
2. Support Forum
3. Invalid storage space reset

Hi Kim, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

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• AJ
• 21 septembre 2022 15:04
• 0 vote

1. Communauté
2. Support Forum
3. Cancelling my account

Hi Padraig, Welcome to the Box Community! I'm happy to help. This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Supp...

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• AJ
• 21 septembre 2022 14:52
• 0 vote

1. Communauté
2. Support Forum
3. Shared Folder Disappeared

Hi Tim, Welcome to the Box Community! I'm happy to help. Just to make sure that we are looking at the correct account since I'm seeing another folder residing in the account. Now, if this is the co...

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• AJ
• 20 septembre 2022 19:19
• 0 vote

1. Communauté
2. Support Forum
3. Unable to connect to Box - Request_error

Hi Gonzalo, Welcome to the Box Community! I'm happy to help.  Can you please do the steps below: 1. Click "Start" and search for "Internet Options"2. Go to the "Advanced" tab3. Scroll down to the T...

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• AJ
• 20 septembre 2022 18:02
• 0 vote

1. Communauté
2. Support Forum
3. Can't Download Anything

Hi Adam, Welcome to the Box Community! I'm happy to help. Have you tried using a different network connection? https://support.box.com/hc/en-us/articles/360044195813-Testing-Your-Network-Connection...

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• AJ
• 20 septembre 2022 17:50
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive not downloading Files

Hi David, Can you first try to manually reset Box Drive please, by following these steps: For MAC: Quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box proces...

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• AJ
• 20 septembre 2022 16:55
• 0 vote