AJ

1. Communauté
2. Support Forum
3. Unable to upload to BOX

Hi there, Welcome to the Box Community! I'm happy to help. The inability to upload encrypted files onto Box is may be due to a firewall or network settings. I suggest that you contact your firewall...

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• AJ
• 20 septembre 2022 15:49
• 0 vote

1. Communauté
2. Support Forum
3. Uploads Failed

Hi there, Welcome to the Box Community! I'm happy to help. To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and cho...

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• AJ
• 20 septembre 2022 15:19
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset

Hi Filippo, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 20 septembre 2022 15:09
• 0 vote

1. Communauté
2. Support Forum
3. Unable to make payment for subscription.

Hi Raman, Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble with your payment. This will require our Billing Team to work directly with you at billing@box.com or ...

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• AJ
• 20 septembre 2022 14:33
• 0 vote

1. Communauté
2. Support Forum
3. Ownership

Hi Michael, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahe...

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• AJ
• 20 septembre 2022 14:22
• 0 vote

1. Communauté
2. Support Forum
3. Storage usage in account is incorrect!

Hi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to yo...

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• AJ
• 19 septembre 2022 15:21
• 0 vote

1. Communauté
2. Support Forum
3. "Storage Used" figure incorrect

Hi Graeme, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goin...

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• AJ
• 19 septembre 2022 15:10
• 0 vote

1. Communauté
2. Support Forum
3. Billing over charge invoice #10340318

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

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• AJ
• 19 septembre 2022 14:48
• 0 vote

1. Communauté
2. Support Forum
3. 2-step Verification

Hi Pasan, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 19 septembre 2022 14:34
• 0 vote

1. Communauté
2. Support Forum
3. Direct link that opens in browser instead of forcing download

Hi C S, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2699061. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 19 septembre 2022 14:26
• 0 vote