AJ

1. Communauté
2. Support Forum
3. send new email confirmation

Hi Claudia, Welcome to the Box Community! I'm happy to help. I can see that you have successfully signed up for a Box account and was already confirmed. You can login using your Box credentials by ...

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• AJ
• 12 septembre 2022 20:30
• 0 vote

1. Communauté
2. Support Forum
3. Slow upload and download speeds

Hi Sarah, Welcome to the Box Community! I'm happy to help. Here are some troubleshooting steps to follow. Try uploading using the Upload Files method instead of Upload Folders', or vice versa. ...

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• AJ
• 12 septembre 2022 20:16
• -1 votes

1. Communauté
2. Support Forum
3. change email address

Hi Jeffrey, Welcome to the Box Community! I'm happy to help. Please follow the steps in changing your Box primary email. https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settin...

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• AJ
• 12 septembre 2022 20:12
• 0 vote

1. Communauté
2. Support Forum
3. Account hacked

Hi there, Welcome to the Box Community! I'm happy to help. It is safe for your account if you have changed your password and set up 2fa for unauthorized logins. https://support.box.com/hc/en-us/art...

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• AJ
• 12 septembre 2022 20:00
• 0 vote

1. Communauté
2. Support Forum
3. 2FA Setup Not Working

Hi Stephen, Welcome to the Box Community! I'm happy to help. Here is a walkthrough on setting up the Box authentication. https://support.box.com/hc/en-us/community/posts/4582009568019-Login-using-2...

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• AJ
• 12 septembre 2022 19:51
• 0 vote

1. Communauté
2. Support Forum
3. BOX Storage

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 9 septembre 2022 23:23
• 0 vote

1. Communauté
2. Support Forum
3. Search Not Working

Hi Jagadheesh, Welcome to the Box Community! I'm happy to help. I have ran a search reindex script here on my end for you to be able to search the file within Box. There is a lot of content in Box....

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• AJ
• 9 septembre 2022 17:12
• 0 vote

1. Communauté
2. Support Forum
3. No Cell Phone

Hi Charlie, Welcome to the Box Community! I'm happy to help. Here is a link from our Box Product Support page about setting up 2fa in your Box account https://support.box.com/hc/en-us/articles/3600...

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• AJ
• 9 septembre 2022 17:03
• 0 vote

1. Communauté
2. Support Forum
3. Sender not getting Email notification

Hi Bala, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

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• AJ
• 9 septembre 2022 16:56
• 0 vote

1. Communauté
2. Support Forum
3. Box Not Synching

Hi Jody, Welcome to the Box Community! I'm happy to help. Is this an issue with your Box Drive or Box Sync? Box does not support running Box Sync and Box Drive simultaneously on a single machine. W...

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• AJ
• 8 septembre 2022 17:13
• 0 vote