AJ

1. Communauté
2. Support Forum
3. Global reset for sync option?

Hi Tiberio, Welcome to the Box Community! I'm happy to help. Since you have a new device please install Box Sync first. Click on this link from our Box Product Support page. https://support.box.com...

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• AJ
• 7 septembre 2022 14:36
• 0 vote

1. Communauté
2. Support Forum
3. Shared Folders dissappeared

Hi Aimee, Welcome to the Box Community! I'm happy to help. If you believe that there are files missing from your Box account, or if you've deleted files by accident, there are a few ways you can re...

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• AJ
• 6 septembre 2022 16:04
• 0 vote

1. Communauté
2. Support Forum
3. storage is full

Hi Masahiro, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

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• AJ
• 6 septembre 2022 15:39
• 0 vote

1. Communauté
2. Support Forum
3. The Account Has Run Out of Space

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 6 septembre 2022 15:36
• 0 vote

1. Communauté
2. Support Forum
3. a colleague of mine is not receiving the reset password email as well.

Hi Rebecca, Welcome to the Box Community! I’m happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ch...

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• AJ
• 6 septembre 2022 15:31
• 0 vote

1. Communauté
2. Support Forum
3. Box Shield Implementation

Hi Teri, Welcome to the Box Community! I'm happy to help. This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead ...

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• AJ
• 6 septembre 2022 14:59
• 0 vote

1. Communauté
2. Support Forum
3. failed to sync

Hi Ziv, Welcome to the Box Community! I’m happy to help. Please refer to this community thread for us to continue with your concern. https://support.box.com/hc/en-us/community/posts/9261712260627-B...

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• AJ
• 5 septembre 2022 17:59
• 0 vote

1. Communauté
2. Support Forum
3. m4a file display double duration

Hi Muoi, Welcome to the Box Community! I'm happy to help. Do you somehow have your Box accounts open in laptop and at the same time uploading to Box iOS? Have you tried uploading in Box iOS without...

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• AJ
• 5 septembre 2022 17:45
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive stopped working on Windows 11

Hi James, Welcome to the Box Community! I'm happy to help. Kindly follow these steps to troubleshoot Box Drive. Open Activity Monitor and make sure that Box (the Box Drive app) is not running. If...

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• AJ
• 5 septembre 2022 17:21
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive Folder Location

Hi Johan, Welcome to the Box Community! I'm happy to help. I'd like you to check on this article from our Box Product Support page on how to configure the Box Drive folder location. https://support...

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• AJ
• 5 septembre 2022 16:59
• 0 vote