AJ

1. Communauté
2. Support Forum
3. unable to connect box

Hi there, Welcome to the Box Community! I'm happy to help. We'd like to ask/confirm if the latest Box Drive app is downloaded to the machine? Here is a helpful link from our Box Product Support pag...

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• AJ
• 2 septembre 2022 18:59
• 0 vote

1. Communauté
2. Support Forum
3. PDF - How to preview a PDF

Hi there, Welcome to the Box Community! I'm happy to help. Have you tried logging in to different browser to see if you can preview the items from there?  Do you happen to have Box Tools installed ...

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• AJ
• 2 septembre 2022 18:34
• 0 vote

1. Communauté
2. Support Forum
3. Invalid phone number

Hi Marianna, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please c...

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• AJ
• 2 septembre 2022 18:26
• 0 vote

1. Communauté
2. Support Forum
3. Box Full Error

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 2 septembre 2022 17:39
• 0 vote

1. Communauté
2. Support Forum
3. Free storage error

Hi DIana, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 2 septembre 2022 17:28
• 0 vote

1. Communauté
2. Support Forum
3. UUUG

Hi there, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2689169. Please reach out if there’s anything else we can assist with! Best,

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• AJ
• 2 septembre 2022 16:56
• 0 vote

1. Communauté
2. Support Forum
3. missing files

Hi Badi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...

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• AJ
• 2 septembre 2022 16:32
• 0 vote

1. Communauté
2. Support Forum
3. Missing Box Folder

Hi Abraham, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ch...

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• AJ
• 1 septembre 2022 19:09
• 0 vote

1. Communauté
2. Support Forum
3. Sync: Files downloading from Box, but new files will not upload back up to Box

Hi Ken, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check ...

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• AJ
• 31 août 2022 16:18
• 0 vote

1. Communauté
2. Support Forum
3. Mac OS 12

Hi A S, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check ...

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• AJ
• 31 août 2022 16:03
• 0 vote