AJ

1. Communauté
2. Support Forum
3. Ending Collaboration - "This collaboration is inherited..."

Hi Stephen, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support which may require specific account information.  I've created a ticket for y...

• Afficher le commentaire
• AJ
• 31 août 2022 16:00
• 0 vote

1. Communauté
2. Support Forum
3. Reset Password - Haven't received an e-mail

Hi Vivi, Welcome to the Box Community! I'm happy to help. Please contact your IT department if your accessing Box on your work environment to maybe check if Box site and email are in your company's...

• Afficher le commentaire
• AJ
• 31 août 2022 15:56
• 0 vote

1. Communauté
2. Support Forum
3. two accounts to one...

Hi Dan, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support which may require specific account information.  I've created a ticket for you. ...

• Afficher le commentaire
• AJ
• 31 août 2022 15:52
• 0 vote

1. Communauté
2. Support Forum
3. Storage used doesn't seem to be accurate

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 31 août 2022 15:28
• 0 vote

1. Communauté
2. Support Forum
3. Probleme bei der Synchronistation über Docutain

Hi there, Welcome to the Box Community! I’m happy to help. This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be...

• Afficher le commentaire
• AJ
• 31 août 2022 15:23
• 0 vote

1. Communauté
2. Support Forum
3. All files missing from Box and storage indication still showing like its there

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

• Afficher le commentaire
• AJ
• 31 août 2022 15:18
• 0 vote

1. Communauté
2. Support Forum
3. CANCEL SUBSCRIPTION AND REFUND

Hi Narasimha, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 18...

• Afficher le commentaire
• AJ
• 31 août 2022 15:13
• 0 vote

1. Communauté
2. Support Forum
3. Wrong Storage Usage Value

Hi MoonlitWild, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

• Afficher le commentaire
• AJ
• 31 août 2022 15:11
• 0 vote

1. Communauté
2. Support Forum
3. How do I submit a support ticket to restore deleted file?

Hi Andy, Welcome to the Box Community! I'm happy to help. Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will b...

• Afficher le commentaire
• AJ
• 30 août 2022 19:47
• 0 vote

1. Communauté
2. Support Forum
3. Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

Hi Tyler, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

• Afficher le commentaire
• AJ
• 29 août 2022 21:47
• 0 vote