AJ

1. Communauté
2. Support Forum
3. account storage limit reached

Hi Ramon, Welcome to the Box Community! I'm happy to help. I went ahead and created an internal ticket for you to get this issue addressed. You should be receiving an email confirmation shortly. Pl...

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• AJ
• 29 août 2022 21:43
• 0 vote

1. Communauté
2. Support Forum
3. Can't access a link

Hi Angela, Welcome to the Box Community! I'm happy to help. I suggest that you contact your supervisor regarding the link that was sent. The link may have changed or removed. Best,

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• AJ
• 29 août 2022 21:35
• 0 vote

1. Communauté
2. Support Forum
3. Change of billing currency

Hi David, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

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• AJ
• 29 août 2022 20:49
• 0 vote

1. Communauté
2. Support Forum
3. Password Reset Fail

Hi Kevin, Welcome to the Box Community! I'm happy to help. It would be best if this user request using the email in question for us to check on since this would need personal information about the ...

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• AJ
• 29 août 2022 20:47
• 0 vote

1. Communauté
2. Support Forum
3. Restoring deleted folder

Hi Neromirt, Welcome to the Box Community! I'm happy to help. I went ahead and recovered your deleted files/folders in your Box account. You may want to check this article from our Box Product Supp...

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• AJ
• 29 août 2022 20:44
• 0 vote

1. Communauté
2. Support Forum
3. Avaible space Problem

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 29 août 2022 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit exceeded

Hi there, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 29 août 2022 20:29
• 0 vote

1. Communauté
2. Support Forum
3. Wrong free space calculation

Hi Panos, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 29 août 2022 20:26
• 0 vote

1. Communauté
2. Support Forum
3. Refund

Hi Marcia, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0...

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• AJ
• 29 août 2022 20:22
• 0 vote

1. Communauté
2. Support Forum
3. 2 Factor Authentication

Hi Sierra, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please che...

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• AJ
• 29 août 2022 20:19
• 0 vote