AJ

1. Communauté
2. Support Forum
3. Admin Console not find

Hi Dessange, Welcome to the Box Community! I'm happy to help.   Have you checked the type of Box account you currently have in your Account Settings? If this is on a Personal Pro account then the...

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• AJ
• 22 août 2022 19:27
• 0 vote

1. Communauté
2. Support Forum
3. 50GB iOS bonus

Hi Piotr, Welcome to the Box Community! I'm happy to help.   It looks like that you have just set up a Box account and the promo that you are pertaining to has expired years ago.    Best,

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• AJ
• 22 août 2022 19:20
• 0 vote

1. Communauté
2. Support Forum
3. Deleting Files

Hi there, Welcome to the Box Community! I'm happy to help. Looks like you still have files stored in the account. Deleted items which have been moved to the Trash still count towards total storage ...

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• AJ
• 22 août 2022 19:02
• 0 vote

1. Communauté
2. Support Forum
3. I can see folders and files, but cannot access preview or download

Hi Chis, Welcome to the Box Community! I'm happy to help. It would be best if you check the file with the owner or collaborator to see if they too are having some access issues. Best,

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• AJ
• 22 août 2022 18:50
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync login freezes

Hi there, Welcome to the Box Community! I'm happy to help. Please make sure that your web browsers and desktop/mobile operating systems (OS) is up-to-date. https://support.box.com/hc/en-us/articles...

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• AJ
• 22 août 2022 18:47
• 0 vote

1. Communauté
2. Support Forum
3. Beyond Frustrated

Hi Jenna, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 22 août 2022 18:39
• 0 vote

1. Communauté
2. Support Forum
3. BOX not creating folder in Windows

Hi Robert, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please che...

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• AJ
• 22 août 2022 18:37
• 0 vote

1. Communauté
2. Support Forum
3. Where can I find the support page to request to transform a folder ownership to me as the owner has left IBM?

Hi Sherif, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please che...

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• AJ
• 22 août 2022 18:32
• 0 vote

1. Communauté
2. Support Forum
3. Missing Document

Hi Chase, Welcome to the Box Community! I'm happy to help. If you believe that there are files missing from your Box account, or if you've deleted files by accident, there are a few ways you can ...

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• AJ
• 22 août 2022 18:29
• 0 vote

1. Communauté
2. Support Forum
3. (solved*) Incorrect storage usage

Hi there, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by go...

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• AJ
• 22 août 2022 18:24
• 0 vote