AJ

1. Communauté
2. Support Forum
3. Capacity does not decrease even after deleting data.

Hi P C, Welcome to the Box Community! I'm happy to help. It would be best if you use your Box email for this request for us to rectify your concern. Best,

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• AJ
• 22 août 2022 18:22
• 0 vote

1. Communauté
2. Support Forum
3. Box corrupting my files

Hi Andreas, Welcome to the Box Community! I'm happy to help. Are you having this issue with the files located in Box.com or in your Box Tools app? Box Sync or Box Drive? Have you gone resetting you...

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• AJ
• 22 août 2022 18:17
• 0 vote

1. Communauté
2. Support Forum
3. The Box is empty and the reports shows 103.6MB used

Hi Ne Ga, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this ...

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• AJ
• 22 août 2022 18:11
• 0 vote

1. Communauté
2. Support Forum
3. Unsubscribe

Hi Paul, Welcome to the Box Community! I'm happy to help.   I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe request. Kindly check your email for d...

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• AJ
• 22 août 2022 18:06
• 0 vote

1. Communauté
2. Support Forum
3. Reclaim space and set version count to 1

Hi Ajay, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

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• AJ
• 22 août 2022 17:59
• 0 vote

1. Communauté
2. Support Forum
3. Can you add approvals to multiple files at once?

Hi Terry, Welcome to the Box Community! I'm happy to help. Please click on this link from our Box Product Support page that might be of help. https://support.box.com/hc/en-us/articles/360043695954-...

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• AJ
• 22 août 2022 17:53
• 0 vote

1. Communauté
2. Support Forum
3. Request cancellations team ticket

Hi John, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

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• AJ
• 22 août 2022 17:43
• 0 vote

1. Communauté
2. Support Forum
3. Need to change default email address

Hi John, Welcome to the Box Community! I'm happy to help. Are you using an email that is not yet associated with a Box account? To add an email address: Click Add more emails. Enter your new ...

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• AJ
• 22 août 2022 17:39
• 0 vote

1. Communauté
2. Support Forum
3. Error trying to pay

Hi there, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via open ticket#2678080.   Please wait for a response from our Billing Team through this l...

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• AJ
• 19 août 2022 19:36
• 0 vote

1. Communauté
2. Support Forum
3. unsubscribe please

Hi Rick, Welcome to the Box Community, I'm happy to help! I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe request. Kindly check your email for detai...

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• AJ
• 19 août 2022 19:25
• 0 vote