AJ

1. Communauté
2. Support Forum
3. access to my predecessor's account

Hi Nicola, Welcome to the Box Community! I'm happy to help. If you have access to the email address tied to the Box account of the user you'd need access to then you can request a password reset li...

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• AJ
• 11 août 2022 21:49
• 0 vote

1. Communauté
2. Support Forum
3. Password Reset

Hi Jayson, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ...

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• AJ
• 11 août 2022 21:37
• 0 vote

1. Communauté
2. Support Forum
3. Collaborator about to be deleted

Hi Brian, Welcome to the Box Community! I'm happy to help.   It would mean that your collaboration to that folder would end as an external collaborator. You would still have your Box account but ac...

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• AJ
• 11 août 2022 21:27
• 0 vote

1. Communauté
2. Support Forum
3. Can no longer rename my folders

Hi Alberto, Welcome to the Box Community! I'm happy to help. What browser are you using when accessing Box.com? Please note: Box’s supported browsers and versions can be found in this article. ...

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• AJ
• 11 août 2022 20:17
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive dont work at all

Hi there, Welcome to the Box Community! I'm happy to help. https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive Can you try to manually reset Box Drive by follow...

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• AJ
• 11 août 2022 19:59
• 0 vote

1. Communauté
2. Support Forum
3. Understanding collaborator access

Hi Michelle, Welcome to the Box Community! I'm happy to help. I would like you to check on this article (video) from our Box Product Support page about "Waterfall Folder Permissions" for a clear un...

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• AJ
• 11 août 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect "Storage Used" Counter

Hi All, Welcome to the Box Community! I'm happy to help.   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by...

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• AJ
• 11 août 2022 19:49
• 0 vote

1. Communauté
2. Support Forum
3. How do I receive the 10 gig for downloading the app?

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 05...

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• AJ
• 11 août 2022 17:25
• 0 vote

1. Communauté
2. Support Forum
3. Can't access billing and invoices

Hi Erich, Welcome to the Box Community! I'm sorry about the confusion and I'm happy to help.   Please send an email to billing@box.com and one our billing representatives will reach out to you ...

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• AJ
• 10 août 2022 20:59
• 0 vote

1. Communauté
2. Support Forum
3. Cannot open collaborator's file saying this file does not exist

Hi there, Welcome to the Box Community! I'm happy to help.   Please check this article from our Box Product Support page about the difference between collaboration and shared links.  https://supp...

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• AJ
• 10 août 2022 20:49
• 0 vote