AJ

1. Communauté
2. Support Forum
3. Recovery of deleted items

Hi there, Welcome to the Box Community! I'm happy to help. When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover y...

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• AJ
• 10 août 2022 20:23
• 0 vote

1. Communauté
2. Support Forum
3. AUTHENTICATOR APP

Hi Daniel, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please che...

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• AJ
• 10 août 2022 20:00
• 0 vote

1. Communauté
2. Support Forum
3. Not able to view the files which has been shared.

Hi Mohamed, Welcome to the Box Community! I'm happy to help. Let me ask if this was a folder invitation sent to you in which you haven't accepted yet since the folder is not found in the account. H...

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• AJ
• 10 août 2022 19:55
• 0 vote

1. Communauté
2. Support Forum
3. Grant credentials are invalid

Hi Naveen, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please...

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• AJ
• 10 août 2022 19:48
• 0 vote

1. Communauté
2. Support Forum
3. Don't got any authentication sms

Hi Akash, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please chec...

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• AJ
• 10 août 2022 19:43
• 0 vote

1. Communauté
2. Support Forum
3. Out of Space

Hi, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to...

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• AJ
• 10 août 2022 19:42
• 0 vote

1. Communauté
2. Support Forum
3. I can no longer access my folders

Hi Rachel, Welcome to the Box Community! I'm happy to help. This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• AJ
• 10 août 2022 19:03
• 0 vote

1. Communauté
2. Support Forum
3. Where's the free space?

Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0...

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• AJ
• 9 août 2022 20:56
• 0 vote

1. Communauté
2. Support Forum
3. Unable to fetch 2-step verification information. Please refresh and try again.

Hi Maria, Welcome to the Box Community! I'm happy to help.   This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please ...

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• AJ
• 9 août 2022 19:16
• 0 vote

1. Communauté
2. Support Forum
3. Project ECHO acct B00416772

Hi Melissa, Welcome to the Box Community! I'm sorry for the confusion and I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to he...

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• AJ
• 8 août 2022 20:47
• 0 vote