Aira

1. Communauté
2. Support Forum
3. Please expedite the app review of AppID 1964795: Enable Us

Hi there,  Welcome to the Box Community!  For this type of concern, please refer to this article: https://developer.box.com/s Thanks!

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• Aira
• 18 mars 2023 08:29
• 0 vote

1. Communauté
2. Support Forum
3. Default Box Drive Folder Location ERRORS OUT After Reboot

Hi there,  Welcome to the Box Community!  To customize the location of the Box Drive folder, ensure everyone is on Box Drive v2.3 or later and follow the steps below. This involves adding a system ...

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• Aira
• 18 mars 2023 07:22
• 0 vote

1. Communauté
2. Support Forum
3. Trying to reset password but never getting email

Hi Aira, Welcome to the Box Community! I've investigated our email server logs and it looks like the email address is not on our bounce or suppression list. Please check your Spam/Junk email folder...

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• Aira
• 17 mars 2023 09:12
• 0 vote

1. Communauté
2. Support Forum
3. Box drive cannot edit files in Azure Virtual Desktop

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly wait for an update.  Thanks! 

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• Aira
• 17 mars 2023 09:06
• 0 vote

1. Communauté
2. Support Forum
3. Not being prompted for 2FA even though it is on

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 17 mars 2023 09:01
• 0 vote

1. Communauté
2. Support Forum
3. Box not showing files on server

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what are you referring to?  Thanks!

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• Aira
• 17 mars 2023 08:56
• 0 vote

1. Communauté
2. Support Forum
3. Space not freeing up

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 17 mars 2023 08:44
• 0 vote

1. Communauté
2. Support Forum
3. Sign on Box app iPhone

Hi there,  Welcome to the Box Community! This is should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 16 mars 2023 23:16
• 0 vote

1. Communauté
2. Support Forum
3. Side bar to access trash disappears

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what are you referring to?  Looking forward in assisting you. 

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• Aira
• 16 mars 2023 09:13
• 0 vote

1. Communauté
2. Support Forum
3. All audio files won't play now

Hi there,  Welcome to the Box Community! I really apologize that it caused you trouble. May I please have the following:    What OS are using?  Does it show any error message?  Have you tri...

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• Aira
• 16 mars 2023 09:11
• 0 vote