Aira

1. Communauté
2. Support Forum
3. Invitation to new box But not getting the files

Hi there,  Welcome to the Box Community! If the shared files are not accessible on your end, I would suggest to contact the owner and have them check the shared settings. However, for me to check, ...

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• Aira
• 16 mars 2023 08:44
• 0 vote

1. Communauté
2. Support Forum
3. signing in

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what it looks like when you login to Box.com?  Looking forward in assisting you. 

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• Aira
• 16 mars 2023 08:37
• 0 vote

1. Communauté
2. Support Forum
3. Files not syncing using Box Drive

Hi there,  Welcome to the Box Community!  Glad to hear that manual reset fixed the issue. The procedure to manually reset Box Drive on a Mac is different depending on if you are running Box Drive i...

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• Aira
• 16 mars 2023 08:33
• 0 vote

1. Communauté
2. Support Forum
3. Connection timeout

Hi there,  Welcome to the Box Community!  For me to check, may I please have the following: Have you tried on a different browser? Have you tried connecting on a different network? Does it happen ...

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• Aira
• 16 mars 2023 08:28
• 0 vote

1. Communauté
2. Support Forum
3. About box drive

Hi there, Welcome to the Box Community and thank you for your feedback! Our Product team is constantly looking for ways to improve Box based on user feedback, so I recommend for you to post your ...

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• Aira
• 16 mars 2023 08:16
• 0 vote

1. Communauté
2. Support Forum
3. box user type under the same domain

Hi there,  Welcome to the Box Community! External users can be granted the same collaborator access and sharing rights as managed users, but your control over the content they own and their securit...

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• Aira
• 16 mars 2023 01:58
• 0 vote

1. Communauté
2. Support Forum
3. Hi there. I cannot access any of my files on Box. I am able to log in, but then I reach https://app.box.com/folder/0 - and from there I can do nothing. It is a blank screen. Please help!

Hi there,  Welcome to the Box Community! As per checking, there are collaborated files on the account. You may contact the owner of the folder/files and have them check if they still allow you to a...

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• Aira
• 15 mars 2023 09:27
• 0 vote

1. Communauté
2. Support Forum
3. Box Update keeps failing - multiple updates icons in task bar

Hi there.  Welcome to the Box Community! To update your Box Drive, please see this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive Thanks!

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• Aira
• 15 mars 2023 09:21
• 0 vote

1. Communauté
2. Support Forum
3. Box notifications Android

Hi there, Welcome to the Box Community! I've investigated our email server logs and it looks like the email address is not on our bounce or suppression list.  Please check your Spam/Junk email fold...

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• Aira
• 15 mars 2023 02:24
• 0 vote

1. Communauté
2. Support Forum
3. What is the size limit to download a zip file via box api

Hi there,  Welcome to the Box Community!  For API concerns, please go the to link below: https://developer.box.com/reference/ Thanks!

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• Aira
• 14 mars 2023 09:11
• -1 votes