Aira

1. Communauté
2. Support Forum
3. Verification Link to change primary email address not working

Hi there,  Welcome to the Box Community! For me to check, may I please know the following:  Have you tried to user another browser? Clear cached date? Connect to another network? Looking forward ...

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• Aira
• 2 mars 2023 06:55
• 0 vote

1. Communauté
2. Support Forum
3. Error syncing .gdoc files

Hi there,  Welcome to the Box Community! I would suggest to kindly change the file type or file name on the web app and try to sync again.  Please let me know how it goes.

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• Aira
• 2 mars 2023 06:49
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Shared folders not visible

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what it looks like on your end?  Looking forward in assisting you.

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• Aira
• 2 mars 2023 06:38
• 0 vote

1. Communauté
2. Support Forum
3. editing email address on account

Hi there,  Welcome to the Box Community! For me to check, may I please have more information about your concern? Looking forward in assisting you.

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• Aira
• 2 mars 2023 06:36
• 0 vote

1. Communauté
2. Support Forum
3. All my BOX files have disappeared..

Hi there,  Welcome to the Box Community! For me to check, may I please have the following:  Does it show any error prior to experiencing this behavior? Have you upgraded your account? This behavi...

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• Aira
• 2 mars 2023 06:33
• 0 vote

1. Communauté
2. Support Forum
3. Issue with Box Sync for Mac - Keep receiving Error Message ("You installed and older version of Bod Drive on top of a newer version")???

Hi there,  Welcome to the Box Community! I would suggest to completely uninstall Box Drive. How to uninstall Box Drive on a device: https://support.box.com/hc/en-us/articles/360044196293-Uninstalli...

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• Aira
• 2 mars 2023 00:21
• 0 vote

1. Communauté
2. Support Forum
3. Storage Reset

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 1 mars 2023 08:10
• 0 vote

1. Communauté
2. Support Forum
3. Wrong Usaed Space Calculation mee too

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me kno...

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• Aira
• 1 mars 2023 08:05
• 0 vote

1. Communauté
2. Support Forum
3. Refund

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 1 mars 2023 07:26
• 0 vote

1. Communauté
2. Support Forum
3. Not Receiving Email Notification When Files Are Added

Hi there, Welcome to the Box Community! I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a user's email cl...

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• Aira
• 1 mars 2023 07:13
• 0 vote