Aira

1. Communauté
2. Support Forum
3. My Box App will not download on my Mac!

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 28 février 2023 00:08
• 0 vote

1. Communauté
2. Support Forum
3. Request script to recompute available space accurately

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 27 février 2023 01:09
• 0 vote

1. Communauté
2. Support Forum
3. Link stopped working in the middle of downloading

Hi there,  Welcome to the Box Community!  I would suggest to contact the owner of the file and have them check if you still have access to the shared link. It seems that the shared link has expired...

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• Aira
• 27 février 2023 00:37
• 0 vote

1. Communauté
2. Support Forum
3. False Quantity of Space

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. From what I c...

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• Aira
• 26 février 2023 23:29
• 0 vote

1. Communauté
2. Support Forum
3. Upgrading from individual account to business account

Hi there,  Welcome to the Box Community! Since the account will be transitioning to the new account, the files/folder will not be accessible or not visible on your end. Once the upgrade is complete...

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• Aira
• 26 février 2023 23:25
• 0 vote

1. Communauté
2. Support Forum
3. Accesso al link

Hi there, Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these langua...

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• Aira
• 26 février 2023 23:12
• 0 vote

1. Communauté
2. Support Forum
3. Can't update

Hi there,  Welcome to the Box Community!  If you're referring to Box Drive, I would suggest to check this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box...

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• Aira
• 26 février 2023 23:04
• -1 votes

1. Communauté
2. Support Forum
3. Verification mail at the time of the first login is not sent

Hi there,  Welcome to the Box Community! As per checking, the account has been verified. You may go ahead and login as usual.  Thanks!

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• Aira
• 24 février 2023 02:59
• 0 vote

1. Communauté
2. Support Forum
3. Editor Can't Upload Files

Hi there,  Welcome to the Box Community! As per checking, there are no files on the account. I would suggest to contact the owner of the file and have them check if they have successfully added you...

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• Aira
• 24 février 2023 02:51
• 0 vote

1. Communauté
2. Support Forum
3. Cannot rename file

Hi there,  Welcome to the Box Community!  From what I can see on my end, you only have a collaborated folder. Could you please check with the owner if they have change the access level? You should ...

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• Aira
• 24 février 2023 01:45
• 0 vote