Aira

1. Communauté
2. Support Forum
3. Resend verification email

Hi Tonya,  Welcome to the Box Community!  As per checking, your account has been confirmed. You should be able to login as usual.  Adam Mazinga I have created a ticket for you and kindly reply to t...

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• Aira
• 24 février 2023 01:11
• 0 vote

1. Communauté
2. Support Forum
3. Content of PDF disappears when opening after transfer into BOX

Hi there,  Welcome to the Box Community! For me to check, may I please have the following:  Screen recording of your workflow What Box app are you using? Does it show any error message? Looking f...

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• Aira
• 24 février 2023 00:31
• 0 vote

1. Communauté
2. Support Forum
3. Will not sync

Hi there,  Welcome to the Box Community! From what I can see on my end, the files was on Trash. Kindly check your Trash folder and recover the files that was deleted. Then log out/in of Box app. Th...

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• Aira
• 23 février 2023 23:20
• 0 vote

1. Communauté
2. Support Forum
3. Can't access folders I have been invited to

Hi there, Welcome to the Box Community! If you cannot access the file or folder shared to you, one of the reasons is the shared settings. Please have the owner of the folder check how are they shar...

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• Aira
• 23 février 2023 04:12
• 0 vote

1. Communauté
2. Support Forum
3. Box storage allocation is incorrect

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 23 février 2023 04:05
• 0 vote

1. Communauté
2. Support Forum
3. I know I have enough storage but can't get help

Hi there,  Welcome to the Box Community!  It looks like you are uploading a file to a collaborated folder which owner reached the allocated storage. You need to contact them directly.  Thanks!

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• Aira
• 23 février 2023 03:43
• 0 vote

1. Communauté
2. Support Forum
3. No space but there are no files in my box drive

Hi there,  Welcome to the Box Community! I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometime...

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• Aira
• 23 février 2023 00:28
• 0 vote

1. Communauté
2. Support Forum
3. Recover files deleted 10 years ago

Hi there,  Welcome to the Box Community! Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business a...

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• Aira
• 23 février 2023 00:17
• 0 vote

1. Communauté
2. Support Forum
3. OCR HDs_BN42082, BN42083_issue with notifications emails about new uploads in Box

Hi there,  Welcome to the Box Community!  From what I can see on my end, the email address does not have an account. Please make sure to create an account and try to upload to the folder.  For the ...

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• Aira
• 22 février 2023 23:59
• 0 vote

1. Communauté
2. Support Forum
3. Older file versions not available

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. Thanks!

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• Aira
• 22 février 2023 23:29
• 0 vote