Aira

1. Communauté
2. Support Forum
3. Box freezing when uploading

Hi there,  Thanks for getting back! May I please know what iOS version do you have? Also, could you please confirm if this happens with other devices?  Looking forward in assisting you.

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• Aira
• 20 février 2023 00:58
• 0 vote

1. Communauté
2. Support Forum
3. Sign In using Google and creating a password to access a secure document

Hello there,  Welcome to the Box Community! Please try to request for a password using Box. You may use the link below:  https://account.box.com/login/reset?redirect_url=%2F Please let me know how ...

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• Aira
• 19 février 2023 23:53
• 0 vote

1. Communauté
2. Support Forum
3. Can not start Box!!!

Hi there, Welcome to the Box Community!  I would like you to please manually reset Box Drive. See steps below:  In rare instances Box Drive fails to launch. Manually resetting Box Drive can often...

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• Aira
• 19 février 2023 23:10
• 0 vote

1. Communauté
2. Support Forum
3. Cannot view shared document and cannot change email address

Hi there,  Welcome to the Box Community!  I would suggest to clear cache and try to connect with another network. Make sure that the email address you want to change it to does not have a Box accou...

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• Aira
• 17 février 2023 07:18
• 0 vote

1. Communauté
2. Support Forum
3. Why has Box taken over my files?

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what it looks like on your end? Have you checked your Trash folder?  Please be advised that we don't have...

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• Aira
• 17 février 2023 06:41
• 0 vote

1. Communauté
2. Support Forum
3. Can't open a secured document

Hi there,  Welcome to the Box Community!  For me to check, may I please have the following:  Are you trying to access your own file or collaborated file?  Where are you accessing the file?  Does i...

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• Aira
• 16 février 2023 23:24
• 0 vote

1. Communauté
2. Support Forum
3. Selection of files within the web browser

Hi there,  Welcome to the Box Community! I apologize for the inconvenience. I will go ahead and provide your feedback to the rest of the team. In the meantime, you can follow the steps below:  Step...

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• Aira
• 16 février 2023 23:19
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Access Files that I had Access to in the past

Hi there,  Welcome to the Box Community!  I would suggest to directly communicate with the owner of the file. Please have them check the shared settings.  Thanks!

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• Aira
• 16 février 2023 08:40
• 0 vote

1. Communauté
2. Support Forum
3. Upload Limit Specification

Hi there,  Welcome to the Box Community!  Upload limit is per file for Personal Pro accounts and not per day.  Thanks!

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• Aira
• 16 février 2023 08:35
• 0 vote

1. Communauté
2. Support Forum
3. Slow Folder Download

Hi there, Welcome to the Box Community! If you are encountering problems downloading files from your Box account, we recommend you try Updating your browser to the latest version Clearing your bro...

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• Aira
• 16 février 2023 08:25
• 0 vote