Aira

1. Communauté
2. Support Forum
3. MP4 Preview when in Business Plus Account

Hi there, Welcome to the Box Community!  From what I can see on my end, it looks like you are under a free account. If you have a paid account, kindly login to your account and create a ticket to o...

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• Aira
• 7 février 2023 04:05
• 0 vote

1. Communauté
2. Support Forum
3. Support ticket - where to open it?

Hi there,  Welcome to the Box Community!  For your type of account, we can only provide support via this forum.  I would like you to please manually reset Box Drive, here's how:  To manually reset ...

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• Aira
• 7 février 2023 01:57
• 0 vote

1. Communauté
2. Support Forum
3. Adding collaborators

Hi there,  Welcome to the Box Community! For me to check, may I please have the screenshot on how are you adding the collaborator?  Looking forward in assisting you.

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• Aira
• 7 février 2023 01:29
• 0 vote

1. Communauté
2. Support Forum
3. How to search in a shared folder

Hi there,  Welcome to the Box Community!  For me to check, may I please have a screenshot of what it looks like on your end? Here's how:  For PC: Press the ""Prt Scr"""" key.Open the Microsoft Pain...

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• Aira
• 7 février 2023 00:21
• 0 vote

1. Communauté
2. Support Forum
3. Lost Data

Hi there,  Welcome to the Box Community! Could you please check your Trash if you can recover the files? Here's an article to help you recover the files: https://support.box.com/hc/en-us/articles/3...

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• Aira
• 6 février 2023 23:18
• 0 vote

1. Communauté
2. Support Forum
3. edit files in a folder

Hi there,  Welcome to the Box Community! Here's an article that will help you sort the files to preference:https://support.box.com/hc/en-us/articles/360043695474-Sort-Files-and-Folders Thanks!

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• Aira
• 6 février 2023 02:50
• 0 vote

1. Communauté
2. Support Forum
3. Storage reset

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

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• Aira
• 6 février 2023 02:35
• 0 vote

1. Communauté
2. Support Forum
3. Resize image preview slider is missing

Hi there,  Welcome to the Box Community! I am not familiar with the feature you're referring to. May I request for a screenshot? Looking forward in assisting you.

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• Aira
• 6 février 2023 02:27
• 0 vote

1. Communauté
2. Support Forum
3. Resetting client secret from API

Hi there,  Welcome to the Box Community!  For API concerns, please check this article: https://developer.box.com/ Thanks!

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• Aira
• 6 février 2023 00:46
• 0 vote

1. Communauté
2. Support Forum
3. Change email

Hi there, Welcome to the Box Community!  To change your email, please see the steps on the article below:  https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#h_01GKJF7FP...

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• Aira
• 6 février 2023 00:44
• 0 vote