Aira

1. Communauté
2. Support Forum
3. storage almost full

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 6 février 2023 00:40
• 0 vote

1. Communauté
2. Support Forum
3. Most of my BOX files have disappeared off of desktop; not off of other devices

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 6 février 2023 00:29
• 0 vote

1. Communauté
2. Support Forum
3. Data inaccuracy issues

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...

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• Aira
• 6 février 2023 00:21
• 0 vote

1. Communauté
2. Support Forum
3. Message that Box did not update

Hi there,  Welcome to the Box Community! May I please have more information about the message you received? Could you provide a screenshot of that?  Thanks!

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• Aira
• 5 février 2023 23:41
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect folder size (file count) and total storage usage number...

Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me kno...

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• Aira
• 5 février 2023 23:20
• 0 vote

1. Communauté
2. Support Forum
3. Box freezing when uploading

Hi there,  Welcome to the Box Community! For me to check, may I please have the following:  Screen recording of what's happening on your end.  Version of iOS in used Error message if there May I ...

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• Aira
• 5 février 2023 23:16
• 0 vote

1. Communauté
2. Support Forum
3. Preview image won't load

Hi there, Welcome to the Box Community! I would like to have you try clearing the cached data that is stored in your browser to see if this resolves the issue for you Here is an article that walks ...

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• Aira
• 3 février 2023 05:32
• 0 vote

1. Communauté
2. Support Forum
3. Download option in embeds

Hi there,  Welcome to the Box Community! At the moment we don't currently offer the feature you asked about. Our Product team is constantly looking for ways to improve Box based on user feedback, s...

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• Aira
• 3 février 2023 04:00
• 0 vote

1. Communauté
2. Support Forum
3. "Upgrade to a newer version of Box" message repeatedly comes up just after I installed the new Box drive

Hi there, Welcome to the Box Community!  I suggest to manually reset Box Drive. Please check this article:https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics Thanks!

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• Aira
• 3 février 2023 00:01
• 0 vote

1. Communauté
2. Support Forum
3. GDPR

Hi there, Welcome to the Box Community!  Please refer to this article: https://support.box.com/hc/en-us/articles/360043692094-Complying-with-the-General-Data-Protection-Regulation-GDPR- Thanks!

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• Aira
• 2 février 2023 23:00
• 0 vote