Aira

1. Communauté
2. Support Forum
3. All files show in the desktop Box folder

Hi there,  Welcome to the Box Community! For Box Sync, you need to manually select files that you want to sync on your computer. For Box Drive, it will automatically sync. Thanks!

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• Aira
• 2 février 2023 22:53
• 0 vote

1. Communauté
2. Support Forum
3. How can I recover permanently deleted files?

Hi there,  Welcome to the Box Community! If the file has been deleted for more than 30days, this cannot be recovered. You may refer to this article for more information:https://support.box.com/hc/e...

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• Aira
• 2 février 2023 00:50
• 0 vote

1. Communauté
2. Support Forum
3. logs not updated...or something

Hi there,  Welcome to the Box Community! For your type of account, we don't read logs and we can only provide support via this post. Could you please provide more information about your concern? Ar...

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• Aira
• 2 février 2023 00:15
• 0 vote

1. Communauté
2. Support Forum
3. ウェブ上ではログインできるのに、アプリでログインできない

Hi there, Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these langua...

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• Aira
• 1 février 2023 23:50
• 0 vote

1. Communauté
2. Support Forum
3. File Upload

Hi there,  Welcome to the Box Community! For API, please refer to this article: https://developer.box.com/reference/ Thanks!

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• Aira
• 1 février 2023 23:37
• 0 vote

1. Communauté
2. Support Forum
3. 'the preview didn't load'

Hi there,  Welcome to the Box Community! I would like to have you try clearing the cached data that is stored in your browser to see if this resolves the issue for you. Here is an article that walk...

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• Aira
• 1 février 2023 23:35
• 0 vote

1. Communauté
2. Support Forum
3. Can't add a previously used email account (closed account) to a new box account

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you, kindly reply to that ticket and provide the email address that ...

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• Aira
• 1 février 2023 23:21
• 0 vote

1. Communauté
2. Support Forum
3. grid view missing slider

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for reference. Thanks!

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• Aira
• 1 février 2023 05:18
• 0 vote

1. Communauté
2. Support Forum
3. Managing Permissions/Access at the Metadata Template Level

Hi there,  Welcome to the Box Community This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email Inbox for updates.  Thanks!

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• Aira
• 1 février 2023 05:15
• 0 vote

1. Communauté
2. Support Forum
3. Link does not work

Hi there,  Welcome to the Box Community!  It looks like the file was shared privately. You may check this with the owner and provide the article below:  With Shared Links, there are three default a...

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• Aira
• 1 février 2023 05:03
• 0 vote