Aira

1. Communauté
2. Support Forum
3. Notifications don't work (Jan 2023)

Hi there,  Welcome to the Box Community! If you have configured your email notifications settings to your personal preferences but are still not receiving the notifications as expected, follow the ...

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• Aira
• 1 février 2023 04:52
• 0 vote

1. Communauté
2. Support Forum
3. "Open in Desktop" button greyed out when trying to open document in Box Online

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email Inbox for updates.  Thanks!

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• Aira
• 1 février 2023 04:32
• 0 vote

1. Communauté
2. Support Forum
3. Box fails to start after update on macOS 11.7.2 and manual reset doesn't work

Hi there,  Welcome to the Box Community!  I would suggest to quit Box Drive.  Exiting Box Drive does not remove any locally stored Box Files from your computer and it does not log you out. If when ...

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• Aira
• 1 février 2023 04:26
• 0 vote

1. Communauté
2. Support Forum
3. We're sorry the preview didn't load. Please re-upload or contact Box support.

Hi there, Welcome to the Box Community! I would like to have you try clearing the cached data that is stored in your browser to see if this resolves the issue for you. Here is an article that walks...

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• Aira
• 27 janvier 2023 04:21
• 0 vote

1. Communauté
2. Support Forum
3. How can you change notification settings to send daily emails rather than real time alerts for new uploads?

Hi there,  Welcome to the Box Community! At the moment we don't currently offer the feature you asked about. Our Product team is constantly looking for ways to improve Box based on user feedback, s...

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• Aira
• 27 janvier 2023 04:18
• 0 vote

1. Communauté
2. Support Forum
3. How to download a file (photo)

Hi there,  Welcome to the Box Community! Here's an article that would help you download files from Box to your machine:  https://support.box.com/hc/en-us/articles/360043697134-Download-Files-and-Fo...

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• Aira
• 27 janvier 2023 02:56
• 0 vote

1. Communauté
2. Support Forum
3. my folders are not syncing automatically

Hi there,  Welcome to the Box Community!  To sync files to Box Sync, you need to manually mark them for sync. Here's how: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-...

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• Aira
• 27 janvier 2023 01:09
• 0 vote

1. Communauté
2. Support Forum
3. ipad not syncing unless i logout and in

Hi there,  Welcome to the Box Community! You need to download Box Sync on your PC first. To download it, please see below:  https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Syn...

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• Aira
• 27 janvier 2023 00:07
• 0 vote

1. Communauté
2. Support Forum
3. Lost authenticator app setting of Box

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for reference.  Thanks!

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• Aira
• 26 janvier 2023 04:32
• 0 vote

1. Communauté
2. Support Forum
3. Please run Storage Usage Script!

Hi there,  Welcome to the Box Community! Your storage has been cleared and it should be updated now.  Thanks!

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• Aira
• 26 janvier 2023 04:29
• 0 vote