Aira

1. Communauté
2. Support Forum
3. Delete Account

Hi there, Welcome to the Box Community! Please be advised that account can only be deleted if the account is deactivated. You need to deactivated your account first.  Thanks!

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• Aira
• 16 janvier 2023 05:58
• 0 vote

1. Communauté
2. Support Forum
3. Unable to submit a request viaBoxSupport

Hi there, Welcome to the Box Community! This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!  

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• Aira
• 16 janvier 2023 05:19
• 0 vote

1. Communauté
2. Support Forum
3. Need to change email address

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 16 janvier 2023 00:49
• 0 vote

1. Communauté
2. Support Forum
3. Unable to access BOX due to 2FA

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 15 janvier 2023 23:49
• 0 vote

1. Communauté
2. Support Forum
3. De;ete account

Hi there,  Welcome to the Box Community! Your account can only be deleted if it was deactivated on your end. Once deactivated, it will take 120 days to be fully removed from our system. To delete y...

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• Aira
• 15 janvier 2023 23:41
• 0 vote

1. Communauté
2. Support Forum
3. Delete data from my account automatically. .how can I recover this??

Hi there,  Welcome to the Box Community! Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business a...

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• Aira
• 15 janvier 2023 23:30
• 0 vote

1. Communauté
2. Support Forum
3. Storage full, but it's not

Hi Judith,  Welcome to the Box Community!  It looks like you are uploading files to a folder in which the owner has reached the allocated storage. Please reach out to the owner and have them delete...

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• Aira
• 15 janvier 2023 23:04
• 0 vote

1. Communauté
2. Support Forum
3. Having issues downloading items

Hi there,  Welcome to the Box Community!  If you are encountering problems downloading files from your Box account, we recommend you try Updating your browser to the latest version Clearing your b...

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• Aira
• 12 janvier 2023 02:52
• 0 vote

1. Communauté
2. Support Forum
3. Still having trouble accessing files and folders shared with me

Hi there,  Welcome to the Box Community! Could you please confirm what shared settings it was set up to? Looking forward in assisting you. 

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• Aira
• 12 janvier 2023 02:13
• 0 vote

1. Communauté
2. Support Forum
3. Account storage limit reached

Hi there,  Welcome to the Box Community!  I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometim...

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• Aira
• 12 janvier 2023 02:02
• 0 vote