Aira

1. Communauté
2. Support Forum
3. Contacting support

Hi there, Welcome to the Box Community! I apologize for the inconvenience, but for your type of account, we can only provide support via this forum.  As per checking, it looks like you already reac...

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• Aira
• 18 décembre 2022 22:34
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I can't add collaborators to a folder i created

Hi there,  Welcome to the Box Community, I'm happy to help! We have previously seen this error in the past if too many collaborators are being invited at a time, and too many invites being made wit...

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• Aira
• 16 décembre 2022 07:42
• 0 vote

1. Communauté
2. Support Forum
3. Duo

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 14 décembre 2022 23:39
• 0 vote

1. Communauté
2. Support Forum
3. Shared links not loading in browser

Hi there,  Welcome to the Box Community and so sorry that it took us hours to reply.  If you are having issue with shared links please provide a screenshot so I can check.  Thanks!

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• Aira
• 14 décembre 2022 23:35
• 0 vote

1. Communauté
2. Support Forum
3. Is there multi login restrictions in free accounts?

Hi there,  Welcome to the Box Community!  We do have a Two-factor Authentication and details are in this article: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-...

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• Aira
• 14 décembre 2022 02:39
• 0 vote

1. Communauté
2. Support Forum
3. BOX DRIVE slowing down InDesign

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 14 décembre 2022 02:31
• 0 vote

1. Communauté
2. Support Forum
3. Cant download files

Hi there,  Welcome to the Box Community!  If you're having trouble downloading files, please check this article for troubleshooting steps:  https://support.box.com/hc/en-us/articles/360044196153-Co...

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• Aira
• 14 décembre 2022 02:28
• 0 vote

1. Communauté
2. Support Forum
3. Keep getting charged

Hi there,  Welcome to the Box Community!  From what I can see on my end, it looks like your account is under a free individual account. If you have been charged, kindly contact our Billing team for...

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• Aira
• 12 décembre 2022 23:32
• 0 vote

1. Communauté
2. Support Forum
3. What is the most efficient method of adding a shared user to multiple folders?

Hi there,  Welcome to the Box Community!  The process is not the same as removing users. Here's an article that will help you adding a user:  https://support.box.com/hc/en-us/articles/360043696854-...

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• Aira
• 12 décembre 2022 22:55
• 0 vote

1. Communauté
2. Support Forum
3. The box account has been removed from the Google Authenticator APP

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 12 décembre 2022 00:04
• 0 vote