Aira
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Hi there, Welcome to the Box Community! This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check your email for updates. Thanks!
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Hi there, Welcome to the Box Community! I would like you to please check the following: configure your firewall or proxy to allow Box access, please follow the steps in this article: Configurin...
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Hi there, Welcome to the Box Community! It looks like the folder are partially sync. When a parent folder is partially synced (hovering over folder icon displays the This item is partially synced...
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Hi there, Welcome to the Box Community! Can you try to manually reset your Box Drive app by following the instruction below: Exit Box Drive (if it is running). If necessary, use Task Manager to ...
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Hi there, Welcome to the Box Community! To help me better understand the issue can you please answer the questions below: Can you please provide a brief description of the issue you are seeing?...
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Hi there, Welcome to the Box Community! For me to check, may I please have a screenshot of what it looks like on your end? Thanks!
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Hi there, Welcome to the Box Community! This issue should be best address by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. Thanks!
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Hi there, Welcome to Box Product Support! That behavior is expected. Your file should be restored after 24 hours. Thanks and have a great day!
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Hi there, Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know if...
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Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. Thanks!