Aira

1. Communauté
2. Support Forum
3. Changing from Monthly plan to Annually plan

Hi there,  Welcome to the Box Community!  I have created a ticket for you and kindly check your email for updates. One of our Billing specialist will reach out to you.  Thanks! 

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• Aira
• 21 juin 2022 04:56
• 0 vote

1. Communauté
2. Support Forum
3. Need my email address to be removed from the permanent bounce list

Hi there,  Welcome to the Box Community!  I've manually removed your email from this list, so the user should now be receiving emails from Box. To prevent this from happening in the future, please ...

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• Aira
• 21 juin 2022 00:04
• 0 vote

1. Communauté
2. Support Forum
3. Storage Incorrect

Hi there,  Welcome to the Box Community!  Your storage has been restored. I have created a ticket for you for account reactivation since your account is deactivated. Kindly check your Inbox for upd...

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• Aira
• 20 juin 2022 23:15
• 0 vote

1. Communauté
2. Support Forum
3. How can I change the list order of documents in a file I have uploaded?

Hi there,  Welcome to the Box Community!  Here's an article that will help you with sorting files by number: https://support.box.com/hc/en-us/articles/360043695474-Sort-Files-and-Folders Thanks!

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• Aira
• 20 juin 2022 23:05
• 0 vote

1. Communauté
2. Support Forum
3. iOS Files App not syncing with Box

Hi there,  Welcome to the Box Community!  For me to check, may I please know the following: Screen recording of your step by step process?  Have you tried to log out/in of Box app? Does it happen ...

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• Aira
• 20 juin 2022 23:03
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit Incorrect

Hi there,  Welcome to the Box Community!  I have cleared your storage and it should be updated on your end now. Kindly check this article to know more why this issue happens: https://support.box.co...

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• Aira
• 20 juin 2022 03:40
• 0 vote

1. Communauté
2. Support Forum
3. What the heck is this URL given me from the Drive App c4.0.8057

Hi there,  Welcome to the Box Community!  Please follow the steps below:  Quit Box Sync from running on your machineGo to Windows Explorer and type in the Search Files and Folders "RegEdit", and op...

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• Aira
• 20 juin 2022 03:36
• 0 vote

1. Communauté
2. Support Forum
3. missing folder online with red icon in box sync

Hi there,  Welcome to the Box Community!  Since this is collaborated folder, I would suggest to reach out to the owner of the folder and check if you still have access to the files. It looks like t...

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• Aira
• 20 juin 2022 01:00
• 0 vote

1. Communauté
2. Support Forum
3. Shared links - upload only?

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 20 juin 2022 00:47
• 0 vote

1. Communauté
2. Support Forum
3. How to end 2 Factor Authentification in a starter or Business Account Setup?

Hi there,  Welcome to the Box Community!  2FA can only be disabled if the user reach out to our Product Support via email. Please have the user login to his account and reach our to Product Support...

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• Aira
• 20 juin 2022 00:44
• 0 vote