Aira

1. Communauté
2. Support Forum
3. Email address change

Hi there,  Welcome to the Box Community!  Based on the email you've provided, it has an active account in our system. You need to change that email email address to that account first before you ca...

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• Aira
• 8 juin 2022 05:19
• 0 vote

1. Communauté
2. Support Forum
3. Files Not Syncing

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 7 juin 2022 04:51
• 0 vote

1. Communauté
2. Support Forum
3. Unable To Change my primary box account Email Address

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 6 juin 2022 02:25
• 0 vote

1. Communauté
2. Support Forum
3. Payment info

Hi there,  Welcome to the Box Community! This issue should best addressed by our Billing team. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 6 juin 2022 01:55
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset COMPLETED

Hi there,  Welcome to the Box Community!  I have fixed your account storage and it should be updated on your end now.  Thanks! 

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• Aira
• 6 juin 2022 01:24
• 0 vote

1. Communauté
2. Support Forum
3. Error when I click verify email

Hi there,  Welcome to the Box Community!  From what I can see on my end, it looks like your account has been confirmed. You may go ahead and login on your account below: https://account.box.com/log...

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• Aira
• 6 juin 2022 01:22
• 0 vote

1. Communauté
2. Support Forum
3. Storage Count Reset

Hi there,  Welcome to the Box Community! I have fixed your storage and it should be updated on your end now. Reason behind this issue could be found in this article: https://support.box.com/hc/en-u...

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• Aira
• 6 juin 2022 01:02
• 0 vote

1. Communauté
2. Support Forum
3. Vinculacion de dos libros de trabajo de excel en el Box

Hi there, Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English and French. We apologize for this limitation -- please contact us in one of t...

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• Aira
• 6 juin 2022 00:47
• 0 vote

1. Communauté
2. Support Forum
3. LINK NOT FOUND

Hi there,  Welcome to the Box Community!  I would suggest to directly communicate with the owner of the file. It seems to me that the shared file was shared privately. You can provide this article ...

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• Aira
• 6 juin 2022 00:41
• 0 vote

1. Communauté
2. Support Forum
3. Access denied

Hi there,  Welcome to the Box Community!  I would suggest to directly communicate with owner of the file, Make sure that the shared link is shared publicly. You may refer to this article:  https://...

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• Aira
• 3 juin 2022 04:27
• 0 vote