Aira

1. Communauté
2. Support Forum
3. Box Not Syncing on M1 Mac Studio

Hi there,  Welcome to the Box Community!  For Box Sync, you need to manually mark the files for sync. To do that, please see this article: https://support.box.com/hc/en-us/articles/360044196393-Mar...

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• Aira
• 15 juin 2022 00:14
• 0 vote

1. Communauté
2. Support Forum
3. ReEset Storage Space

Hi there,  Welcome to the Box Community!  I have cleared your storage and it should be updated on your end now. Please refer to this link for reference as to why this issue happens: https://support...

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• Aira
• 13 juin 2022 02:23
• 0 vote

1. Communauté
2. Support Forum
3. incorrect free space

Hi there,  Welcome to the Box Community!  I have cleared your storage and it should be updated on your end now. To check why this issue often occur, please check this article: https://support.box.c...

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• Aira
• 13 juin 2022 01:48
• 0 vote

1. Communauté
2. Support Forum
3. How To Locate Administrator

Hi there,  Welcome to the Box Community!  To check who your Admin is, kindly login to the account and go to Profile. Under Account you'll be able to see the Admin on the bottom part of the screen. ...

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• Aira
• 9 juin 2022 01:10
• 0 vote

1. Communauté
2. Support Forum
3. Missing Folders

Hi there,  Welcome to the Box Community!  I would suggest to directly communicate with the owner of the folder to check if the files are still in Trash. Here's an article to that will help you mana...

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• Aira
• 8 juin 2022 23:42
• 0 vote

1. Communauté
2. Support Forum
3. Email address change

Hi there,  Welcome to the Box Community!  Based on the email you've provided, it has an active account in our system. You need to change that email email address to that account first before you ca...

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• Aira
• 8 juin 2022 05:19
• 0 vote

1. Communauté
2. Support Forum
3. Files Not Syncing

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 7 juin 2022 04:51
• 0 vote

1. Communauté
2. Support Forum
3. Unable To Change my primary box account Email Address

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 6 juin 2022 02:25
• 0 vote

1. Communauté
2. Support Forum
3. Payment info

Hi there,  Welcome to the Box Community! This issue should best addressed by our Billing team. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 6 juin 2022 01:55
• 0 vote

1. Communauté
2. Support Forum
3. Storage limit reset COMPLETED

Hi there,  Welcome to the Box Community!  I have fixed your account storage and it should be updated on your end now.  Thanks! 

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• Aira
• 6 juin 2022 01:24
• 0 vote