Aira

1. Communauté
2. Support Forum
3. Box relay - Approval for deletion

HI there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for update.  Thanks!

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• Aira
• 30 mai 2022 03:45
• 0 vote

1. Communauté
2. Support Forum
3. Preview works for only some files on my box account

Hi there,  Welcome to the Box Community!  For me to check, may I please have the following:  Screenshot of what it looks like when you access the file? Are you the owner of the file you're trying ...

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• Aira
• 30 mai 2022 03:42
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync: My account is using 6GB of space but I can't see any of the files

Hi there, Welcome to the Box Community! I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes...

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• Aira
• 30 mai 2022 01:02
• 0 vote

1. Communauté
2. Support Forum
3. Desaparecieron mis archivos

Hi there,  Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these langu...

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• Aira
• 30 mai 2022 00:52
• 0 vote

1. Communauté
2. Support Forum
3. PDF Preview not Available (sometimes)

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 30 mai 2022 00:50
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit reached, but files do not add up to limit

Hi there,  Welcome to the Box Community! I have cleared your storage and it should be updated on your end now. You may check this article for reference as to why this issue happens: https://support...

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• Aira
• 30 mai 2022 00:34
• 0 vote

1. Communauté
2. Support Forum
3. Switching account sign in from email to Google sign in

Hi there,  Welcome to the Box Community!  The only way to login to your account is using your email and password. If you want to change your email address, you may check this article: https://suppo...

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• Aira
• 30 mai 2022 00:28
• 0 vote

1. Communauté
2. Support Forum
3. 2 factor authentication

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 29 mai 2022 23:48
• 0 vote

1. Communauté
2. Support Forum
3. Box drive (folders and files) not synching to Box (Web)

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 29 mai 2022 23:23
• 0 vote

1. Communauté
2. Support Forum
3. System.HttpResponse[Status=Bad Request, StatusCode=400]

Hi there,  Welcome to the Box Community!  For mw to check, may I please have a screenshot of what it looks like on your end? Also, have you tried on a different browser? If not kindly check this on...

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• Aira
• 23 mai 2022 07:38
• 0 vote