Aira

1. Communauté
2. Support Forum
3. Missing folder

Hi there,  Welcome to the Box Community!  From what I can see on my end, it looks like the owner of the shared link has an inactive account status. You may directly communicate with the owner to ha...

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• Aira
• 11 avril 2022 00:13
• 0 vote

1. Communauté
2. Support Forum
3. Unauthroized Shard Link

Hi there,  Welcome to the Box Community!  If this is a public shared link, you won't be able to see who the recipient is since this is not required an account. This feature is only available for pa...

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• Aira
• 11 avril 2022 00:09
• 0 vote

1. Communauté
2. Support Forum
3. Huge delay in email notifications

Hi there, Welcome to the Box Community! This issue should be best addressed by our Product Support. I will have to create a ticket for you and kindly check your Inbox for updates.  Thanks!

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• Aira
• 6 avril 2022 23:22
• 0 vote

1. Communauté
2. Support Forum
3. Protecting folders and files from being deleted accidentaly

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 6 avril 2022 00:24
• 0 vote

1. Communauté
2. Support Forum
3. box drive not syncing, and cloud icons gone from folders

Hi there,  Welcome to the Box Community!  I have created a ticket for you and assigned to our Product Support for assistance. Kindly check your email for updates.  Thanks!

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• Aira
• 6 avril 2022 00:18
• 0 vote

1. Communauté
2. Support Forum
3. Upgrade

Hi there,  Welcome to the Box Community! From what I can see on my end, you are still under a free account. You can check this on your Account under Account Settings.  Thanks!

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• Aira
• 4 avril 2022 01:53
• 0 vote

1. Communauté
2. Support Forum
3. Account reset not working

Hi there,  Welcome to the Box Community! I will have to create a ticket for this kind of issue. Our Product Support will be glad to assist you further.  Thanks!

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• Aira
• 4 avril 2022 00:40
• 0 vote

1. Communauté
2. Support Forum
3. Change Folder

Hi there,  Welcome to the Box Community! From what I can see on my end, you have 10GB of total allocated storage. You can only sync maximum of 10GB. If this is collaborated folder, Box syncs files ...

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• Aira
• 4 avril 2022 00:38
• 0 vote

1. Communauté
2. Support Forum
3. persistent unauthorized error message on PC reboot

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what it looks like on your end?  Looking forward in assisting you.

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• Aira
• 4 avril 2022 00:10
• 0 vote

1. Communauté
2. Support Forum
3. files being shared but cannot open

Hi there,  Welcome to the Box Community!  For me to check, may I please have the following:  What Box app are referring to? Is it Box Drive, Box Sync or mobile app?             If Box Drive, you ...

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• Aira
• 3 avril 2022 23:45
• 0 vote