Aira

1. Communauté
2. Support Forum
3. Home Page

Hi there,  Welcome to the Box Community!  From what I can see on my end, you are still under a free account. I would suggest to directly communicate with the user who set up your account as Admin. ...

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• Aira
• 11 mars 2022 01:31
• 0 vote

1. Communauté
2. Support Forum
3. Using Workflows to automate an email notifications to non box users

Hi there,  Welcome to the Box Community! This issue should be best addressed by our Product Support. I will have to create a ticket for you. Kindly check your Inbox for updates.  Thanks!  

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• Aira
• 11 mars 2022 01:27
• 0 vote

1. Communauté
2. Support Forum
3. Files

Hi there,  Welcome to the Box Community!  If you are referring to a collaborated folder, I would suggest to directly community with the owner of the folder or files.  Thanks!

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• Aira
• 10 mars 2022 06:29
• 0 vote

1. Communauté
2. Support Forum
3. How can manage users' personal folder within our organization?

Hi there,  Welcome to the Box Community!  If the folder is owned by a free user, you can have them share the file to the Admin and set the permission level to Editor. Once you have access as an Edi...

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• Aira
• 10 mars 2022 06:18
• 0 vote

1. Communauté
2. Support Forum
3. Cancel ASAP my trial plus now I'm being charged for 1 year subscription?

Hi Cristina,  Welcome to the Box Community!  I will have to create a ticket so that our Billing team can assist you further.  Thanks!

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• Aira
• 9 mars 2022 04:09
• 0 vote

1. Communauté
2. Support Forum
3. Owner terminated need access

Hi there,  Welcome to the Box Community!  I will have to create a ticket for this kind of issue. One of our Product Support will reach out to you soon, kindly check your email for updates.  Thanks!

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• Aira
• 8 mars 2022 23:16
• 0 vote

1. Communauté
2. Support Forum
3. cancelling my account

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Billing team. I have created a ticket for you and kindly check your email for updates.  Thanks!  

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• Aira
• 8 mars 2022 02:03
• 0 vote

1. Communauté
2. Support Forum
3. 2FA is busted

Hi there,  Welcome to the Box Community!  I will have to create a ticket since this issue needs to have your personal information. Please check your email for updates. Thanks!

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• Aira
• 8 mars 2022 01:09
• 0 vote

1. Communauté
2. Support Forum
3. Unable to change email address

Hi there,  Welcome to the Box Community! Here's the step on how to add a secondary email:  To add an email address: Click Add more emails. Enter your new email address and click the Save button. ...

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• Aira
• 4 mars 2022 05:10
• 0 vote

1. Communauté
2. Support Forum
3. Admin Rights

Hi there,  Welcome to the Box Community! If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain acce...

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• Aira
• 3 mars 2022 04:10
• 0 vote