Aira

1. Communauté
2. Support Forum
3. New user links expire too quickly

Hi there,    Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help verify your Box. To reset the...

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• Aira
• 1 mars 2022 07:42
• 0 vote

1. Communauté
2. Support Forum
3. Need help accessing box folder

Hi there,  Welcome to the Box Community! If the owner of the folder no longer in the company and you cannot access the files, please be advised that Box cannot give you access to the folder. The ow...

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• Aira
• 28 février 2022 23:45
• 0 vote

1. Communauté
2. Support Forum
3. cancelation

Hi Janice,  Welcome to the Box Community!  From what I can se on my end, it looks like you are under a free account. There will be no charges for this type of account.  Thanks!

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• Aira
• 28 février 2022 06:27
• 0 vote

1. Communauté
2. Support Forum
3. Box Sync stopped syncing with Box.com

Hi Shane,  Welcome to the Box Community! I would like you to please check this article and see if the file are marked for sync: https://support.box.com/hc/en-us/articles/360044196393-Marking-Conten...

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• Aira
• 28 février 2022 01:22
• 0 vote

1. Communauté
2. Support Forum
3. Problème de Quota

Hi Jacqueline,  Welcome to the Box Community!  At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these...

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• Aira
• 28 février 2022 00:15
• 0 vote

1. Communauté
2. Support Forum
3. Free storage error

Hi Diana,  Welcome to the Box Community!  I've cleared your storage and you should be able to see the correct storage amount. To know why is this happening, please see this article: https://support...

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• Aira
• 28 février 2022 00:07
• 0 vote

1. Communauté
2. Support Forum
3. Can‘t connect Notability to box: 2-factor does not work

Hi there,  Welcome to the Box Community!  I will have to create a ticket for you since this issue needs your personal information. Please check your email for updates.  Thanks!

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• Aira
• 27 février 2022 23:07
• 0 vote

1. Communauté
2. Support Forum
3. can't upgrade

Hi there,  Welcome to the Box Community!  I will have to create a case for you since this issue needs to be handled by our Billing team. Please check your email for updates.  Thanks!

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• Aira
• 25 février 2022 04:32
• 0 vote

1. Communauté
2. Support Forum
3. Switch from free individual account to business account

Hi there,  Welcome to the Box Community!  I will have to create a ticket for you since this issue needs to have your personal information. Please check you email for an update.  Thanks!

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• Aira
• 25 février 2022 03:49
• 0 vote

1. Communauté
2. Support Forum
3. How to clear deleted files cache?

Hi there,  Welcome to the Box Community!  You may check your account as it has been updated.  Thanks!

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• Aira
• 25 février 2022 02:22
• 0 vote