Aira

1. Communauté
2. Support Forum
3. Free storage error

Hi Diana,  Welcome to the Box Community!  I've cleared your storage and you should be able to see the correct storage amount. To know why is this happening, please see this article: https://support...

• Afficher le commentaire
• Aira
• 28 février 2022 00:07
• 0 vote

1. Communauté
2. Support Forum
3. Can‘t connect Notability to box: 2-factor does not work

Hi there,  Welcome to the Box Community!  I will have to create a ticket for you since this issue needs your personal information. Please check your email for updates.  Thanks!

• Afficher le commentaire
• Aira
• 27 février 2022 23:07
• 0 vote

1. Communauté
2. Support Forum
3. can't upgrade

Hi there,  Welcome to the Box Community!  I will have to create a case for you since this issue needs to be handled by our Billing team. Please check your email for updates.  Thanks!

• Afficher le commentaire
• Aira
• 25 février 2022 04:32
• 0 vote

1. Communauté
2. Support Forum
3. Switch from free individual account to business account

Hi there,  Welcome to the Box Community!  I will have to create a ticket for you since this issue needs to have your personal information. Please check you email for an update.  Thanks!

• Afficher le commentaire
• Aira
• 25 février 2022 03:49
• 0 vote

1. Communauté
2. Support Forum
3. How to clear deleted files cache?

Hi there,  Welcome to the Box Community!  You may check your account as it has been updated.  Thanks!

• Afficher le commentaire
• Aira
• 25 février 2022 02:22
• 0 vote

1. Communauté
2. Support Forum
3. Store a file in two different locations

Hi there,  Welcome to the Box Community!  I will have to create a ticket to properly address your issue. Please check your email for updates.  Thanks!

• Afficher le commentaire
• Aira
• 25 février 2022 02:10
• 0 vote

1. Communauté
2. Support Forum
3. SMS 2FA code not working: looking for a response from Box Admin

Hi there,  Welcome to the Box Community!  I will have to create a ticket since the issue needs your personal information. Please check your email for updates.  Thanks!

• Afficher le commentaire
• Aira
• 25 février 2022 00:27
• 0 vote

1. Communauté
2. Support Forum
3. 2-factor authentication code rejected on mobile

Hi there,  Welcome to the Box Community! I will have to create a ticket for you since this issue needs your personal information. Please check your email for an update. Thanks!

• Afficher le commentaire
• Aira
• 24 février 2022 23:59
• 0 vote

1. Communauté
2. Support Forum
3. client link takes me to hub of client team instead of to a specific file.

Hi there,  Welcome to the Box Community! For me to check, may I please have a screenshot of what it looks like on your end? Also, please let the owner of the folder check if the file is shared to y...

• Afficher le commentaire
• Aira
• 23 février 2022 23:53
• 0 vote

1. Communauté
2. Support Forum
3. Sorting files numerically

Hi Jordan,  Welcome to the Box Community! For numbered files that go into double digits (or higher), "0" must be used to fill digit spaces for the numbers to display correctly. For example, if you ...

• Afficher le commentaire
• Aira
• 23 février 2022 23:38
• 0 vote