Aira

1. Communauté
2. Support Forum
3. We’re sorry, the preview didn’t load. Please refresh the page.

Hi there,  Welcome to the Box Community!  For me to check, may I know if you have tried to access the file on a different browser? Does it happen to other file type? Can you provide a screenshot?  ...

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• Aira
• 8 février 2022 02:11
• 0 vote

1. Communauté
2. Support Forum
3. Email Notifications NOT working!

Hi Samantha,  Welcome to the Box Community!  Upon checking, I see that your email address is not in our suppression list. You may check this with your email service provider. You may also check thi...

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• Aira
• 8 février 2022 01:56
• 0 vote

1. Communauté
2. Support Forum
3. Enterprise Content Search Not Working

Hi there,  Welcome to the Box Community!  This issue would be best addressed by our Product Support. I've created a ticket for you and please check your email for updates.  Thanks!

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• Aira
• 4 février 2022 02:19
• 0 vote

1. Communauté
2. Support Forum
3. How to programmatically determine if GCM is enabled or not?

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I've created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 4 février 2022 01:46
• 0 vote

1. Communauté
2. Support Forum
3. change administrator

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product team. I've created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 4 février 2022 01:41
• 0 vote

1. Communauté
2. Support Forum
3. Parent folder shows child folder with 118 files, but no files found.

Hi Kailash,  Welcome to the Box Community!  When a parent folder is partially synced (hovering over folder icon displays the This item is partially synced status), new subfolders or files created w...

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• Aira
• 4 février 2022 01:23
• 0 vote

1. Communauté
2. Support Forum
3. Box Support is not working

Hi Emma, Welcome to the Box Community!  For me to assist you further, may I have more information about your issue? Can you provide a screenshot?  Looking forward in assisting you.

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• Aira
• 4 février 2022 00:06
• 0 vote

1. Communauté
2. Support Forum
3. My files are not syncing between mac desktop and box.com

Hi there,  Welcome to the Box Community!  To check, may I know what Box app are you using? Is it Box Drive or Box Sync? If you're using Box Drive, could you please try to log out/in of the app? You...

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• Aira
• 3 février 2022 00:04
• 0 vote

1. Communauté
2. Support Forum
3. Account Compromised, need to confirm attacker activity

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I will be creating a ticket for you and kindly wait for an update.  Best!

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• Aira
• 2 février 2022 01:23
• 0 vote

1. Communauté
2. Support Forum
3. Files lost after Individual to Enterprise Upgrade

Hi Byron,  Welcome to the Box Community!  From what I can see on my end, it looks like you are still under a free account. You can verify to the user who added you if they have successfully added y...

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• Aira
• 2 février 2022 01:00
• 0 vote