Aira

1. Communauté
2. Support Forum
3. Unable to download the "newest" version of Box

Hi there,  Welcome to the Box Community! I would like you to please quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box process. Navigate to your ~/Library fo...

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• Aira
• 10 février 2022 00:20
• 0 vote

1. Communauté
2. Support Forum
3. document content now empty after HSI applied and removed

Hi Christine,  Welcome to the Box Community!  I would suggest to check your Trash folder. Here's an article to help you manage your Trash: https://support.box.com/hc/en-us/articles/360044196093-Man...

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• Aira
• 10 février 2022 00:05
• 0 vote

1. Communauté
2. Support Forum
3. Access to files?

Hi there,  Welcome to the Box Community!  If you don't have access to the file shared to you, I do suggest to directly contact the owner of the folder. You may request to them to re-share the files...

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• Aira
• 9 février 2022 23:41
• 0 vote

1. Communauté
2. Support Forum
3. Link to collaborate on folder not working.

Hi Cian,  Welcome to the Box Community!  I would suggest to contact the owner and have them reshare the file to you.  Thanks!

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• Aira
• 9 février 2022 00:46
• 0 vote

1. Communauté
2. Support Forum
3. Data missing after removing a collaborator

Hi Becky,  Welcome to the Box Community!  It should be expected. But the files are not lost. It should be on the owner's account.  Best, 

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• Aira
• 8 février 2022 03:49
• 0 vote

1. Communauté
2. Support Forum
3. We’re sorry, the preview didn’t load. Please refresh the page.

Hi there,  Welcome to the Box Community!  For me to check, may I know if you have tried to access the file on a different browser? Does it happen to other file type? Can you provide a screenshot?  ...

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• Aira
• 8 février 2022 02:11
• 0 vote

1. Communauté
2. Support Forum
3. Email Notifications NOT working!

Hi Samantha,  Welcome to the Box Community!  Upon checking, I see that your email address is not in our suppression list. You may check this with your email service provider. You may also check thi...

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• Aira
• 8 février 2022 01:56
• 0 vote

1. Communauté
2. Support Forum
3. Enterprise Content Search Not Working

Hi there,  Welcome to the Box Community!  This issue would be best addressed by our Product Support. I've created a ticket for you and please check your email for updates.  Thanks!

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• Aira
• 4 février 2022 02:19
• 0 vote

1. Communauté
2. Support Forum
3. How to programmatically determine if GCM is enabled or not?

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I've created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 4 février 2022 01:46
• 0 vote

1. Communauté
2. Support Forum
3. change administrator

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product team. I've created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• 4 février 2022 01:41
• 0 vote