Aira

1. Communauté
2. Support Forum
3. Parent folder shows child folder with 118 files, but no files found.

Hi Kailash,  Welcome to the Box Community!  When a parent folder is partially synced (hovering over folder icon displays the This item is partially synced status), new subfolders or files created w...

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• Aira
• 4 février 2022 01:23
• 0 vote

1. Communauté
2. Support Forum
3. Box Support is not working

Hi Emma, Welcome to the Box Community!  For me to assist you further, may I have more information about your issue? Can you provide a screenshot?  Looking forward in assisting you.

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• Aira
• 4 février 2022 00:06
• 0 vote

1. Communauté
2. Support Forum
3. My files are not syncing between mac desktop and box.com

Hi there,  Welcome to the Box Community!  To check, may I know what Box app are you using? Is it Box Drive or Box Sync? If you're using Box Drive, could you please try to log out/in of the app? You...

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• Aira
• 3 février 2022 00:04
• 0 vote

1. Communauté
2. Support Forum
3. Account Compromised, need to confirm attacker activity

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I will be creating a ticket for you and kindly wait for an update.  Best!

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• Aira
• 2 février 2022 01:23
• 0 vote

1. Communauté
2. Support Forum
3. Files lost after Individual to Enterprise Upgrade

Hi Byron,  Welcome to the Box Community!  From what I can see on my end, it looks like you are still under a free account. You can verify to the user who added you if they have successfully added y...

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• Aira
• 2 février 2022 01:00
• 0 vote

1. Communauté
2. Support Forum
3. Data Inconsistencies

Hi Lynn,  Welcome to the Box Community!  From what I can see on my end, it look like your account storage has been updated. To know more about storage issue, please check this article: https://supp...

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• Aira
• 1 février 2022 03:53
• 0 vote

1. Communauté
2. Support Forum
3. Charged After Cancellation

Hi David,  Welcome to the Box Community!  This issue should be best addressed by our Billing team. I've created a ticket for you and please check your email for updates.  Best, 

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• Aira
• 1 février 2022 03:43
• 0 vote

1. Communauté
2. Support Forum
3. Lost files

Hi Lucia,  Welcome to the Box Community!  If you lost access to a shared link, you need to directly communicate to the owner of the files. For security reason, we cannot provide you access to the f...

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• Aira
• 1 février 2022 00:48
• 0 vote

1. Communauté
2. Support Forum
3. to limit the IP addresses

Hi there,  Welcome to the Box Community!  This issue should be better addressed by our Product Support team. I've created a ticket for you. Please check your email for updates.  Best, 

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• Aira
• 31 janvier 2022 03:49
• 0 vote

1. Communauté
2. Support Forum
3. Change phone number and can't 2FA

Hi there,  Welcome to the Box Community!  This issue would be better addressed by out Product Support. I've created a ticket for you. Please check your email for updates.  Best, 

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• Aira
• 31 janvier 2022 01:04
• 0 vote