Aira

1. Communauté
2. Support Forum
3. storage quota reset

Hi there,  Welcome to Box Community! We've cleared up the data storage in your account and things should now be working as expected. Let me know if you have any further questions.  

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• Aira
• 27 janvier 2022 04:07
• 0 vote

1. Communauté
2. Support Forum
3. Box corrupting files

Hi there,  Welcome to the Box Community! To check, may I please have a screenshot of what it looks like on your end? Does it happen to other machine? What OS and version are you into? Looking forwa...

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• Aira
• 27 janvier 2022 03:34
• 0 vote

1. Communauté
2. Support Forum
3. Installation Error

Hi Amanda,  Welcome to Box Community! This issue would be best addressed by our Product Support. I've gone ahead and created a ticket for you so that an associate can work directly with you on this...

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• Aira
• 27 janvier 2022 00:36
• 0 vote

1. Communauté
2. Support Forum
3. Adding another email throwing an error

Hi Sanchit,  Welcome to Box Community!  This would be best address by our Product Support team. They'll be in touch with you soon, please check your email for updates. Best!

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• Aira
• 26 janvier 2022 23:39
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect space

Hi Drew,  Welcome to Box Community! We've cleared up the data storage in your account and things should now be working as expected. Let me know if you have any further questions.

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• Aira
• 26 janvier 2022 02:49
• 0 vote

1. Communauté
2. Support Forum
3. Storage indicator

Hi Athena,  Welcome to Box Community!  To check your storage, go to your Profile>Account Settings>Account>Scroll down to Account Details.  Hope that helps!

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• Aira
• 26 janvier 2022 01:59
• 0 vote

1. Communauté
2. Support Forum
3. Can't login to my account

Hi there,  Welcome to the Box Community!  To check, may I please have a screenshot of what it looks like when you login? Looking forward in assisting you. 

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• Aira
• 26 janvier 2022 01:39
• 0 vote

1. Communauté
2. Support Forum
3. Syncing with multiple computers

Hi Panos,  Welcome to the Box Community!  Please follow the steps below:  Navigate to the search menu by going to the menu bar and clicking the Box icon. Alternatively, you can use the keyboard...

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• Aira
• 26 janvier 2022 01:09
• 0 vote

1. Communauté
2. Support Forum
3. Can't upload to shared drive

Hi there,  Welcome to Box Community!  To isolate the issue, may I please have the screenshot of the error message if there is and the size of the file you're trying to upload? Looking forward in as...

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• Aira
• 26 janvier 2022 00:22
• 0 vote

1. Communauté
2. Support Forum
3. How do I cancel seats?

Hi there,  Welcome to the Box Community! To cancel seats, please refer to this article:  https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account It will guide you on how t...

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• Aira
• 25 janvier 2022 07:43
• 0 vote