Aira

1. Communauté
2. Support Forum
3. Admin Account

Hi there,  Welcome to the Box Community!  To unlike the email address, you need to login to the Admin accounts. If you have access to the email address, you may request to reset the password. If no...

• Afficher le commentaire
• Aira
• 10 novembre 2022 23:25
• -1 votes

1. Communauté
2. Support Forum
3. Please run script to reset storage

Hi there,  Welcome to the Box Community. I am happy to help! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as exp...

• Afficher le commentaire
• Aira
• 6 novembre 2022 23:35
• -1 votes

1. Communauté
2. Support Forum
3. File size limit far too small on free plan.

Hi there,  Welcome to the Box Community!  So sorry about that. I would suggest to upgrade your account to have a higher file upload limit.  Thanks!

• Afficher le commentaire
• Aira
• 21 juin 2022 05:28
• -1 votes

1. Communauté
2. Support Forum
3. Delete Account

Hi there,  Welcome to the Box Community!  From what I can see on my end, the account has been deactivated. Your account will be deleted after 120 days from the day it was deactivated.  Thanks!

• Afficher le commentaire
• Aira
• 6 juin 2022 01:14
• -1 votes

1. Communauté
2. Support Forum
3. Unable to update/change current email address on my personal account.

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks! 

• Afficher le commentaire
• Aira
• 29 mai 2022 23:20
• -1 votes

1. Communauté
2. Support Forum
3. Archive or Hide Files From Sort/Search

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for assistance.  Thanks!

• Afficher le commentaire
• Aira
• 24 mars 2022 01:11
• -1 votes

1. Communauté
2. Support Forum
3. Box and iCloud not compatible

Hi Jan,  Welcome to the Box Community!  This issue would be best addressed by our Product Support. I will have to create a ticket for you and kindly check your Inbox for updates.  Thanks!

• Afficher le commentaire
• Aira
• 3 mars 2022 23:53
• -1 votes

1. Communauté
2. Support Forum
3. Upload to shared folder via ftps

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I've created a ticket for you and kindly check your Inbox for updates.  Thanks!

• Afficher le commentaire
• Aira
• 3 mars 2022 00:07
• -1 votes

1. Communauté
2. Support Forum
3. Increase my Storage from 100GB to next level on a 1 user account, not 3 users

Hi William,  Welcome to the Box Community!  This issue would be better addressed by our Billing team. I've created a ticket for you and please check  your email for updates.  Best,

• Afficher le commentaire
• Aira
• 31 janvier 2022 02:05
• -1 votes

1. Communauté
2. Support Forum
3. How to view / remove collaborators at all levels

Hi there,  Welcome to the Box Community!  If you are an editor, owner, or co-owner in a folder, you can remove collaborators from the folder. To remove a collaborator from a folder: Open the appro...

• Afficher le commentaire
• Aira
• 4 avril 2023 09:56
• -2 votes