If you have encountered an error while using the Box for NetSuite integration and need to file a support ticket, our User Services team may request that you include your logs to help identify your issue. Below are instructions on enabling remote logging for your NetSuite instance.
Note: You must be on at least version 3.2.4 of the integration to enable this feature
Steps to enable:
- Navigate to Customization -> Lists, Records & Fields -> Record Types
- From here, find the "Box Integration Config" and click on "List"
- On the next page, click on "Edit"
- Enter a date (max 2 weeks from time of edit) to enable logging until. Logging will automatically stop once this date has passed.
Note: If you see an 'Enable Remote Logging' checkbox above the date field, please check it when entering the date.
- Click "Save"
Once this has been actioned, remote logs will begin being sent to Box.
Note: Before submitting logs to Product Support, reproduce the issue first, and note the time and date (including timezone) when the issue occurs. Also note down your NetSuite Account ID. Next, include that information in your support ticket when you confirm log submission. Knowing exactly when the behavior occurred can speed up the investigation of the issue.