We’re excited to announce the release of Box AI Agents for ServiceNow is now available in the ServiceNow AI Agent Marketplace.
By combining ServiceNow’s AI and workflow orchestration with Box’s secure content management and AI agent capabilities, this integration enables intelligent, automated decision-making across key enterprise functions such as HR, IT service management (ITSM), legal, and more.
What It Does
Box AI Agents for ServiceNow allow you to access, extract, and analyze content stored in your Box account directly within ServiceNow NowAssist workflows. This integration brings Box content intelligence into ServiceNow to deliver faster insights, reduce manual work, and automate content-driven tasks.
How to Get Started
To use Box AI Agents for ServiceNow, you must install the Box AI Agents application from the ServiceNow AI Agent Marketplace.
Once installed in your ServiceNow instance, the agent securely connects NowAssist with your Box content using OAuth and the Model Context Protocol.
After installation, you can use the agent immediately or customize it through ServiceNow’s AI Agent Studio to fit your organization’s workflows and use cases.
Key agent capabilities:
- Content extraction: retrieve specific clauses, sections, or data points from Box files such as contracts, reports, and playbooks.
- Metadata access: extract file-level details, like owner, last modified date, or license contract details.
- Summarization and insights: generate concise summaries and key takeaways from single or multiple Box documents.
- Conversational Q&A: ask natural language questions about Box document content and receive instant, AI-powered responses.
Why It Matters
With Box AI Agents in ServiceNow, teams can now eliminate manual document searches, improve decision speed, and bring Box content intelligence directly into the ServiceNow NowAssist experience.
Common use cases include:
- Quickly finding contract terms during vendor reviews.
- Summarizing product documentation and support playbooks for support teams.
- Extracting requirements from RFPs.
- Identifying root causes in post-incident reports.
FAQs
Do I need to have a Box account to use Box AI Agents in ServiceNow?
Yes. To access and interact with content from Box through the ServiceNow integration, you must authorize the ServiceNow integration.
How do I install Box AI Agents for ServiceNow?
Go to the ServiceNow AI Agent Marketplace and install the Box AI Agent into your ServiceNow instance. Once installed, admins can configure and deploy it through ServiceNow’s AI Agent Studio.
Who can configure Box AI Agent availability and modify agent instructions in ServiceNow?
Only ServiceNow admins can configure the availability and setup templates for Box AI Agents within your instance.
I’m logged in to my Box account, but the NowAssist chat is stuck in a “Log in required” loop. What should I do?
This is a known issue currently being investigated. As a workaround, start a new chat in NowAssist after completing your Box login to begin using the Box AI Agent.
Can I modify the agent tools and instructions?
Yes. Once installed, admins can customize the agent’s template, tools, and configuration in ServiceNow’s AI Agent Studio to fit your organization’s specific needs.
What should I do if I see that the app is disabled by the administrator?
If the Box AI Agent appears disabled, please reach out to your Box admin. They can enable the application in the Box Admin Console so it becomes available for use in ServiceNow.
Box AI Agents have stopped working unexpectedly. What should I do?
If the Box AI Agents stop working, first ensure that the agents and any dependent plug-ins in ServiceNow are updated to the latest version. Keeping everything up to date can resolve most issues and restore normal functionality.
What are the minimum ServiceNow plug-in versions required to ensure the best Agent user experience with Now Assist?
We recommend to ensure the following ServiceNow plug-ins are installed at these versions or newer:
- Zurich Patch 2 (or higher)
- Now Assist for Platform version 9.2.0 or newer
- Now Assist AI Agents version 5.2.0 or newer
Keeping these plug-ins up to date ensures optimal Box AI agents performance and access to the latest capabilities.
What’s the difference between Box Spoke and Box AI Agents?
Box Spoke provides actions to automate Box tasks in ServiceNow workflows, covering core content management capabilities such as document management, file sharing, folder management, and more. Box AI Agents allow users to extract, summarize, analyze, and ask questions about Box content directly within ServiceNow Now Assist workflows.