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Unable to upload as storage is full

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Megan Carey

Hi 

It is saying my storage is full and therefore cannot upload anything new. I have deleted multiple large files and I am still unable to upload anything. I saw on other posts that box must run a script? I would appreciate any help.

Thanks

Megan

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  • AJ

    Hi Megan,

    Welcome to the Box Community! I'm happy to help.

    You have enough space in your Box account to upload files. 

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    It looks like you are unable to upload files to your collaborator's account since it has reached the allocated storage space in the account. 

    The maximum file size limit for this account is based on the file owner’s account type.

    I suggest that you contact this user you are uploading files to.

    Best,

     

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